IT Support Technician — Onsite & Remote, Fast-Paced Growth

Entre Technology Services, LLC; Great Falls (MT); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Entre Technology Services in Montana is seeking a Technician I/II/III to provide onsite and remote IT support for small and mid-size businesses. You will prioritize issues, document work, and communicate clearly with end users while thriving in a growing team.

The role covers installing and repairing computer systems, hardware, and peripherals, maintaining inventories, and assisting with system setups for new hires.

Qualifications

• Customer-focused service with strong verbal and written communication.
• Experience in desktop and server administration and IT help desk support.
• Familiarity with Windows workstations/servers and Office 365 tools.
• Ability to install, troubleshoot, and upgrade Windows environments and network services.

Responsibilities

• Daily time entry for service tickets and accurate notes.
• Support and resolve hardware, software, and network issues for end users.
• Maintain inventory and assist with system setups for new hires.
• Provide on-call support as needed and work in a fast-paced environment.
• Create and update knowledge base articles and user documentation.

Skills

Customer Service

Network Troubleshooting

Desktop Administration

IT Help Desk

Windows Admin

Server Administration

Office 365

Software Installation

User Administration

Hardware Troubleshooting

Tools

NinjaOne

ConnectWise

Sophos

Unifi

Active Directory

Windows Server

DNS/DHCP/VPNs

Job description

Entre Technology Services in Montana is seeking a Technician I/II/III to provide onsite and remote IT support for small and mid-size businesses. You will prioritize issues, document work, and communicate clearly with end users while thriving in a growing team.

The role covers installing and repairing computer systems, hardware, and peripherals, maintaining inventories, and assisting with system setups for new hires.