IT Systems Support 2: Critical Public Sector IT Specialist

Taleo; Helena (MT); On-site; USD 94,558,000 - 103,155,000; Full time

Benefits offered by this job

Paid vacation

Sick leave

Holidays

Health insurance

Dental coverage

Vision coverage

Retirement plans

Public Service Loan Forgiveness

Job summary

Montana Department of Justice is seeking an IT Systems Support 2 in Helena to install, maintain, and train users on microcomputer workstations in local and wide area networks. The role resolves hardware, software, and network issues for DOJ staff and authorized agents; requires 1–3 years of experience, an IT-related associate degree, and willingness to travel locally.

The department offers extensive benefits including paid leave, health and retirement plans, and public service loan forgiveness.

Qualifications

• Associate degree in information technology or related field.
• One to three years of experience supporting network or computer systems technologies.
• Other combinations of education, certification or experience may be substituted.
• Must be able to work in all aspects of a team environment including support, communication, personal awareness, and emotional intelligence.

Responsibilities

• Install, maintain, and train on microcomputer workstations in local and wide area networks.
• Provide technical problem resolution on hardware, communications, or multi-product integration.
• Support end-user and DOJ-wide network users and authorized agents.
• Travel occasionally for state vehicle driving and lifting hardware up to twenty-five pounds.

Skills

Troubleshooting

IT support

Team collaboration

Communication

Education

Associate degree in information technology or related field

Other combinations of education and experience may be substituted

One to three years of experience supporting network or computer systems technologies

Tools

Windows OS

MS Office

Active Directory

Remote Desktop

PC Tools / Sysinternals

Antivirus / Anti-malware

Job description

Montana Department of Justice is seeking an IT Systems Support 2 in Helena to install, maintain, and train users on microcomputer workstations in local and wide area networks. The role resolves hardware, software, and network issues for DOJ staff and authorized agents; requires 1–3 years of experience, an IT-related associate degree, and willingness to travel locally.

The department offers extensive benefits including paid leave, health and retirement plans, and public service loan forgiveness.