IT Systems Support — On-Site Tech & Training

State of Montana; Helena (MT); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Paid Leave & Holidays

Retirement Plan

Job summary

IT Systems Support 2 position with the Department of Military Affairs in Helena, MT, supports end users, troubleshoots issues, and assists with deployments and maintenance. This role is based at Fort Harrison near Helena and requires regular in-office work, typically 60%–100% on site with limited telework based on business needs.

The candidate will work with a collaborative IT team, handling account management, deployments, and day-to-day support while maintaining strong documentation and

Qualifications

• 2-year Associate degree in Information Technology or a related field.
• 3 years of experience supporting network or computer systems technologies.
• Other combinations of education, certification, or experience may be substituted.

Responsibilities

• Assist non-technical customers and users with computer or technology-related problems.
• Troubleshoot and resolve technical issues.
• Provide training to users for software programs and peripheral hardware such as printers.
• Set up hardware and software for deployment to users.
• May assist with computer testing.
• Routinely conduct research to identify and implement solutions for technical problems.

Education

Associate degree in IT or related field

3 years IT support experience

Education/certifications substitutions

Job description

IT Systems Support 2 position with the Department of Military Affairs in Helena, MT, supports end users, troubleshoots issues, and assists with deployments and maintenance. This role is based at Fort Harrison near Helena and requires regular in-office work, typically 60%–100% on site with limited telework based on business needs.

The candidate will work with a collaborative IT team, handling account management, deployments, and day-to-day support while maintaining strong documentation and