IT Systems Engineer | Onsite & Remote Support

Entre Technology Services, LLC; Billings (MT); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Entre Technology Services seeks an Engineer I/II/III to support clients across Montana and beyond, with on-site and remote IT services. You will assist the service desk, manage escalations, and lead small to mid-size projects while ensuring data integrity and security.

The role requires 3-7+ years in IT support, strong customer service, and hands-on experience with Windows servers, virtualization, and cloud services. Travel to client sites is required as needed.

Qualifications

• 3-7+ years helpdesk/field-onsite technical support experience for small/medium businesses.
• Experience with data integrity, backups (Veeam/Acronis) preferred.
• Windows Server administration incl. AD, GPOs, Trusts, Print/Apps Servers.

Responsibilities

• Provide reactive and proactive desktop/server/network support for clients.
• Accurate time entry for service tickets (7.5 hours daily).
• Monthly billing targets: ~80% of typical 160-hour month.
• Lower response and resolution times through proactive work.
• Troubleshoot and resolve server/network tickets in addition to workstation issues.
• Communicate clearly with clients and colleagues; document work.

Skills

Customer Service

Network Troubleshooting

Server Administration

Server Virtualization

Technical Project Management

Office 365

Remote Support

IT Help Desk Software

Wireless Network Management

Education

High school diploma

Tools

Hyper-V

VMware

Veeam

Acronis

Azure

Windows Server

Active Directory

Office 365

ConnectWise

IT Glue

Job description

Entre Technology Services seeks an Engineer I/II/III to support clients across Montana and beyond, with on-site and remote IT services. You will assist the service desk, manage escalations, and lead small to mid-size projects while ensuring data integrity and security.

The role requires 3-7+ years in IT support, strong customer service, and hands-on experience with Windows servers, virtualization, and cloud services. Travel to client sites is required as needed.