IT Systems Support

State of Montana; Helena (MT); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Paid Leave & Holidays

Retirement Plan

Job summary

IT Systems Support 2 position with the Department of Military Affairs in Helena, MT, supports end users, troubleshoots issues, and assists with deployments and maintenance. This role is based at Fort Harrison near Helena and requires regular in-office work, typically 60%–100% on site with limited telework based on business needs.

The candidate will work with a collaborative IT team, handling account management, deployments, and day-to-day support while maintaining strong documentation and

Qualifications

• 2-year Associate degree in Information Technology or a related field.
• 3 years of experience supporting network or computer systems technologies.
• Other combinations of education, certification, or experience may be substituted.

Responsibilities

• Assist non-technical customers and users with computer or technology-related problems.
• Troubleshoot and resolve technical issues.
• Provide training to users for software programs and peripheral hardware such as printers.
• Set up hardware and software for deployment to users.
• May assist with computer testing.
• Routinely conduct research to identify and implement solutions for technical problems.

Education

Associate degree in IT or related field

3 years IT support experience

Education/certifications substitutions

Job description

Job Description - IT Systems Support (26142535)

Position Title: IT Systems Support - ( 26142535 )

Join the Department of Military Affairs Information Technology team as an IT Systems Support 2 and help keep the technology that supports our mission running smoothly. This is a great opportunity for a customer-focused IT professional who enjoys solving problems, learning new systems, and working on a variety of hands-on support needs—from account management and workstation deployments to day-to-day technical troubleshooting. You’ll work alongside a collaborative team while helping end users succeed with the tools they rely on. This position is based at Fort Harrison near Helena, Montana, and requires regular in-office work, generally 60%–100% of the time. Limited in-state telework may be available based on business needs; telework outside Montana is not available for this position.

The following items must be submitted with the online state application form to be considered (be sure to mark your attachments as relevant):

• Cover Letter

Duties:

The IT Systems Support 2 position will be tasked with technical support, application troubleshooting, software and system deployments, and general system and network maintenance including:

• Assist non-technical customers and users with computer or technology-related problems;
• Troubleshoot and resolve technical issues;
• Answer questions and train users about computer processes and procedures;
• Maintain records of technical issues, customer problems, and actions taken to resolve problems;
• Set up hardware and software for deployment to users;
• Provide training to users for software programs and peripheral hardware such as printers;
• May assist with computer testing;
• Schedule and perform routine technology maintenance tasks, including evaluation and testing;
• Routinely conduct research to identify and implement solutions for technical problems where the cause is not currently known;
• Tracks and reports recurring technical issues requiring system modification to IT system administrators and managers;
• Maintain a current inventory of deployed system hardware and software;
• May respond directly to escalated customer issues that IT support from lower levels cannot resolve;
• Maintain a current inventory of “on-hand” or “stock” of hardware assets;
• May respond directly to escalated customer issues in order of importance as determined by location and business impact;
• May provide specialized support functions;
• Responsible for a variety of additional duties; This requires excellent documentation skills, excellent communication skills, organization and multi-tasking;
• Must have ability to work in, and interact with, a diverse work force in a professional and effective manner;

Education and Experience:

• 2-year Associate degree in Information Technology or a related field;
• 3 years of experience supporting network or computer systems technologies;
• Other combinations of education, certification, or experience may be substituted.

• May require 8 or more hours a day working with a computer;
• May require more than a 40-hour workweek and on-call to perform systems upgrades and address issues during off-hours;
• May require regular phone use to resolve issues through long-duration calls;
• Occasional need to lift, move, and install computer hardware – up to 25 lbs.

Typical Work Environment

• Normal office environment, located at Fort Harrison, MT;
• Must be able to work physically on-site in the office 60%-100% of the time;
• Telework eligible up to 40% based on business need after the probationary period;
  • Per the Montana Operations Manual Telework Policy , telework is a voluntary flexible work benefit where a designated employee may work from an approved, designated alternative worksite within the state of Montana one or more days per week, as defined by the employee’s telework eligibility determination, instead of physically traveling to a central worksite.
• May require travel to other users’ work areas to deliver hardware or resolve issues onsite.

Salary

$29.04 - 29.04 Hourly

Telework Eligibility : Telework Eligible (Full-time telework is not available. Telework schedule must be supervisor approved.)

Benefits Package Eligibility : Health Insurance, Paid Leave & Holidays, Retirement Plan

Number of Openings: 1 Employee Status: Regular Schedule: Full-Time Job Type: Standard

Shift: Day Job Travel: Yes, 5 % of the Time

Primary Location: Helena Agency: Department of Military Affairs Union: 000 - None

Required Application Materials : Cover Letter, Resume

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.