On-Site IT Systems Support Engineer — Helpdesk & IT Ops

Sightpath Medical Inc.; BLOOMINGTON (MN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

STD/LTD Insurance

2x Basic life Insurance

401k with match

Paid Vacation

Job summary

Sightpath Medical Inc. in Bloomington, MN is seeking an IT Systems Support Engineer to join our on-site IT department.

This full-time role provides Tier 1 helpdesk support for Windows and iOS devices, with emphasis on clear, patient guidance and timely issue resolution. Responsibilities include user administration in RingCentral, Jamf, Active Directory (on-prem), and Office 365; local backup testing; antivirus maintenance; and hardware/network troubleshooting both on-site and remotely as needed.

Qualifications

• BS degree in IT, CS or equivalent.

Responsibilities

• Tier 1 helpdesk support and issue triage.
• Assist users via phone, email, or Datto RMM to resolve issues.
• Elevate unresolved issues to internal resources.
• Prioritize multiple open issues.
• Maintain user administration in RingCentral, Jamf, AD, and Office 365.
• Local backup maintenance and testing.
• Maintain antivirus at all locations.
• Hardware and network troubleshooting onsite and remotely.
• Phone system maintenance/configuration.
• MDM via Jamf.
• Document knowledge in notes and manuals.

Skills

Helpdesk experience

Windows OS troubleshooting

iOS device support

Network/hardware troubleshooting

Excellent communication

Documentation and guidance

Education

BS in Information Technology or Computer Science

Relevant certifications (Microsoft, VMware, etc.)

Tools

RingCentral

Jamf

Active Directory (on-prem)

Microsoft 365

Veeam/Datto Backup

VMware

Datto RMM

Remote management tools

Job description

Sightpath Medical Inc. in Bloomington, MN is seeking an IT Systems Support Engineer to join our on-site IT department.

This full-time role provides Tier 1 helpdesk support for Windows and iOS devices, with emphasis on clear, patient guidance and timely issue resolution. Responsibilities include user administration in RingCentral, Jamf, Active Directory (on-prem), and Office 365; local backup testing; antivirus maintenance; and hardware/network troubleshooting both on-site and remotely as needed.