IT Systems Engineer - On-Site & Remote Support

Masis Staffing Solutions; Bloomington (IL); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

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Job summary

Masis Staffing Solutions is seeking an IT Support Specialist for an on-site, temp-to-hire role in Bloomington, IL. You will provide first- and second-line support for desktops, networks, tester systems, servers, and end-user devices, on-site and remotely, with a focus on uptime and reliable IT service.

The position requires a Bachelor's degree and 5+ years in IT support, proficiency with Windows 11, Remote Desktop, and Microsoft Office, and strong documentation and communication skills.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in networks, systems maintenance, and IT support.
• Proficiency with Windows 11, Remote Desktop, and Microsoft Office (Word, Excel, PowerPoint, Visio).
• Ability to create and maintain technical documentation, including flowcharts and system diagrams.
• Strong troubleshooting skills across hardware, software, and networks.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Familiarity with ticketing systems and incident management

Responsibilities

• Provide first- and second-line support for desktops, networks, tester systems, servers, and end-user devices, both on-site and remotely.
• Install, configure, patch, upgrade, and maintain hardware, software, and applications in line with lifecycle policies.
• Troubleshoot and resolve hardware, software, network, and connectivity issues.
• Monitor system and equipment performance; analyze downtime and implement corrective and preventive actions.
• Lead and support installation of cables, equipment, and servers; assist engineers with new system setup and testing.
• Evaluate systems and recommend improvements, repairs, and root cause solutions to enhance reliability.
• Participate in IT projects, recommending technology solutions and process improvements.
• Develop maintenance and testing procedures; ensure systems meet safety, regulatory, and company standards.
• Support production uptime by minimizing downtime and ensuring equipment readiness; provide limited after-hours support as needed.
• Collaborate on automation efforts (e.g., scripts) to improve system recovery and efficiency

Skills

Communication skills

Multitasking

Customer service

Education

Bachelor’s degree in Computer Science/IT

Tools

Windows 11

Remote Desktop

Microsoft Office

Visio

Job description

Masis Staffing Solutions is seeking an IT Support Specialist for an on-site, temp-to-hire role in Bloomington, IL. You will provide first- and second-line support for desktops, networks, tester systems, servers, and end-user devices, on-site and remotely, with a focus on uptime and reliable IT service.

The position requires a Bachelor's degree and 5+ years in IT support, proficiency with Windows 11, Remote Desktop, and Microsoft Office, and strong documentation and communication skills.