On-Site IT Support Technician (Tier 1/2) — 24/7 Support

Insight Global; Wilton (CT); Vor Ort; USD 46.000 - 52.000; Vollzeit

Zusammenfassung

Insight Global is seeking an on-site Desktop Support Technician in San Diego, CA to provide hands-on technical assistance to users. You will configure, troubleshoot, and support desktops, laptops, peripherals, and mobile devices, while following IT standard processes and maintaining license compliance.

You will handle Tier 1/2 support, document knowledge base articles, and ensure high levels of customer service and timely resolutions.

Qualifikationen

• 4 years of relevant experience.
• Excellent written and verbal communication skills.
• Experience with computer build-out and setup; imaging, application installs, and configuration, etc.
• Excellent customer service skills, with an advanced understanding of customer relationship building.
• Excellent troubleshooting skills.
• Self-motivated team player with excellent interpersonal and communication skills.
• Able to effectively interface with customers, vendors, and Network Services.
• Experience with Microsoft Office Suite, Office 365 and Microsoft Windows 7 & Windows 10.
• Audio/Visual Experience

Aufgaben

• Provide desktop, network, and application support to end users.
• Perform hardware and software installation, troubleshooting, and maintenance.
• Diagnose and resolve hardware/software issues in a timely manner.
• Assist with imaging, configuration, and setup of new devices.
• Maintain knowledge base and document resolutions for common issues.
• Provide remote and on-site support as needed.

Kenntnisse

Troubleshooting

Customer service

Communication

Windows 7/10

Tools

Office 365

Microsoft Windows

Imaging

Jobbeschreibung

Insight Global is seeking an on-site Desktop Support Technician in San Diego, CA to provide hands-on technical assistance to users. You will configure, troubleshoot, and support desktops, laptops, peripherals, and mobile devices, while following IT standard processes and maintaining license compliance.

You will handle Tier 1/2 support, document knowledge base articles, and ensure high levels of customer service and timely resolutions.