Onsite Desktop Support Pro – San Jose

Insight Global

San Jose (CA)

On-site

USD 30,000 - 55,000

Full time

3 hours ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement

Job summary

Insight Global in San Jose, CA is seeking a Desktop Support Specialist to provide hands-on technical support to employees, executives, and visitors in a fast-paced enterprise environment. You will troubleshoot Windows and macOS devices, diagnose Wi-Fi and network issues, and resolve end-user technology incidents with a focus on customer service.

You will use a ticketing system (ServiceNow preferred) to document, track, and resolve issues, and assist with device provisioning for new hires and

Qualifications

4+ years of desktop support in an enterprise environment.
Strong customer service and interpersonal skills for executives and visitors in a fast-paced environment.
Experience troubleshooting Windows and macOS devices.
Networking fundamentals including DNS, TCP/IP, SSIDs, and Wi-Fi connectivity.
Experience using a ticketing system to manage incidents and service requests.
Device provisioning for new hires and offboarding.
Ability to support conference room and collaboration technologies.
Strong problem-solving and prioritization in a high-volume setting.

Responsibilities

Provide hands-on technical support to employees, executives and visitors.
Troubleshoot hardware, software and connectivity issues on Windows and macOS.
Document, track and resolve incidents using a ticketing system (ServiceNow preferred).
Assist with device provisioning for new hires and offboarding.
Support conference room and collaboration technologies and in-person client interactions.