On-Site IT Help Desk Technician

SAY San Diego; Northern (KY); Hybrid; USD 33,000 - 34,000; Full time

Job summary

SAY San Diego is seeking a Help Desk Technician to support desktop, laptop, tablet, and printer troubleshooting across school sites. The role requires travel to out-stationed sites and on-site IT support, with no hybrid/remote options.

Responsibilities include handling requests via phone, email, and in person, and enabling users with SharePoint, OneDrive, and Microsoft 365 tools. Strong customer service and reliable transportation are essential.

Qualifications

• 6 to 12 months Level 1 help desk experience preferred.
• Familiarity with Windows 11 and Microsoft 365.
• Experience working with school systems is highly desirable.
• Valid California driver’s license, clean DMV record, and transportation access for work.

Responsibilities

• Troubleshoot SAY San Diego desktops, laptops, tablets, and printers.
• Travel to out-stationed school sites to troubleshoot equipment and user issues.
• Receive, log, and prioritize help desk requests by phone, email, and in person.
• Teach users how to access MS SharePoint, OneDrive, and other utilities.
• Maintain IT asset inventory across offices and sites.
• Deploy, relocate, and decommission equipment for hires and moves; dispose per HIPAA rules.
• Support conference room technology and on-site AV for meetings.
• Support mobile devices (iPhone/Android) including Intune enrollment.
• Cultivate relationships with school-site IT personnel.

Skills

Windows 11 familiarity

Microsoft 365

iPhone/iPad setup

Apple ID management

Customer service

Communication skills

Valid driver’s license

Travel/field support

Teamwork

Tools

Microsoft Intune

Job description

SAY San Diego is seeking a Help Desk Technician to support desktop, laptop, tablet, and printer troubleshooting across school sites. The role requires travel to out-stationed sites and on-site IT support, with no hybrid/remote options.

Responsibilities include handling requests via phone, email, and in person, and enabling users with SharePoint, OneDrive, and Microsoft 365 tools. Strong customer service and reliable transportation are essential.