Onsite IT Support Analyst I - San Diego

centrexIT; San Diego (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

centrexIT is seeking a Dedicated Support Analyst I to provide on-site IT support for a single client in the San Diego region. You will troubleshoot hardware, software, and network issues, manage user onboarding/offboarding, and ensure service delivery aligns with company standards.

Strong communication and incident management skills are essential. Responsibilities include on-site visits, ticket documentation in PSA, and collaboration with vendors to resolve issues.

Qualifications

• Associate degree in IT or related field.
• Minimum 2 years in IT industry; MSP experience preferred.
• Experience with Windows/Mac/Linux; mobile platforms.

Responsibilities

• Provide technical assistance and a best-in-class experience for all IT requests from the client.
• Onsite at client locations around San Diego County as needed.
• Troubleshoot hardware and software issues, including AD, email, printers, and remote connectivity.
• Document time and interactions in centrexIT PSA and adhere to SLG goals.
• Identify requests for projects or upgrades and escalate for timely quoting and implementation.

Skills

IT basics

Customer service

Problem solving

Education

Associate degree in IT or related field

Tools

Meraki MDM

CentrexIT PSA

Microsoft 365 suite

Active Directory

Job description

centrexIT is seeking a Dedicated Support Analyst I to provide on-site IT support for a single client in the San Diego region. You will troubleshoot hardware, software, and network issues, manage user onboarding/offboarding, and ensure service delivery aligns with company standards.

Strong communication and incident management skills are essential. Responsibilities include on-site visits, ticket documentation in PSA, and collaboration with vendors to resolve issues.