Onsite IT Service Desk Technician | User Support & ITSM
Insight Global
Turn this role into an interview — a resume and cover letter built around what this employer wants.
Job summary
Insight Global is seeking an IT Service Desk Technician to provide first and second-level technical support for end users, ensuring reliable and secure IT operations. You will work with IT Engineering and Infrastructure teams, resolving incidents, fulfilling requests, and contributing to service improvements.
The role includes on-site work from 8am–5pm, Monday to Friday, with occasional evening/weekend rotations to support 24/7 operations.
Qualifications
- The candidate has 1–3 years of IT support or service desk experience.
- Experience with Windows, Microsoft 365, Azure, Entra ID, and Intune is required.
- Strong troubleshooting, customer service, and ITSM knowledge.
- Basic networking (TCP/IP, DNS, DHCP) understanding and cybersecurity awareness.
- Certifications like CompTIA A+, Network+, or Microsoft fundamentals are a plus.
Responsibilities
- Serve as the first and second point of contact for IT incidents and requests.
- Provide Level 1 support for desktops, laptops, mobile devices, and peripherals.
- Perform basic Level 2 troubleshooting and escalate advanced issues.
- Deliver on-site and remote technical support.
- Manage tickets through resolution with clear communication and documentation.
- Support onboarding, offboarding, and user access management.
- Configure, deploy, maintain, and decommission IT equipment.
- Maintain accurate IT asset inventory records.
- Assist with system monitoring and routine maintenance activities.
- Follow incident, problem, and change management procedures.
Skills
Education
Tools
Job description
Insight Global is seeking an IT Service Desk Technician to provide first and second-level technical support for end users, ensuring reliable and secure IT operations. You will work with IT Engineering and Infrastructure teams, resolving incidents, fulfilling requests, and contributing to service improvements.
The role includes on-site work from 8am–5pm, Monday to Friday, with occasional evening/weekend rotations to support 24/7 operations.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
