On-Site IT Support Technician (Temporary) – Evanston

Northwestern University; Evanston (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Paid sick time

Job summary

Northwestern University is seeking a Temporary IT Support Technician to provide frontline technical support at the Evanston campus office located at 2020 Ridge Avenue. This 100% on-site role requires handling inquiries, deploying devices, and assisting with imaging and basic configuration for staff.

The position runs full-time, Monday–Friday, 8:30 am–5:00 pm, with occasional travel to the Chicago campus in a department vehicle. A valid driver’s license is required.

Qualifications

• High School Diploma or equivalent.
• 1 year IT support, helpdesk, or customer service experience, OR equivalent combination of education and experience.
• Basic knowledge of Windows operating systems and Microsoft 365.
• Strong customer service orientation and professional communication skills.
• Valid driver’s license required.
• Ability to work on-site full-time, Mon-Fri, 8:30 am-5:00 pm at 2020 Ridge Ave, Evanston.

Responsibilities

• Serve as frontline IT support at the Evanston campus counter.
• Answer calls, triage requests, log tickets, and direct users to resources.
• Assist with setup, enrollment, and basic configuration of iPads/mobile devices.
• Support imaging/reimaging of laptops and desktops using established procedures.
• Track and organize IT equipment inventory.
• Provide basic end-user troubleshooting for hardware and software.
• Possibly drive to Chicago campus using department vehicle; valid license required.

Skills

Windows OS

Microsoft 365

Customer service

Professional communication

On-site readiness

Education

Associate’s degree in IT or related field

High School Diploma or equivalent

Tools

IT ticketing system

Device enrollment

Laptop imaging

Job description

Northwestern University is seeking a Temporary IT Support Technician to provide frontline technical support at the Evanston campus office located at 2020 Ridge Avenue. This 100% on-site role requires handling inquiries, deploying devices, and assisting with imaging and basic configuration for staff.

The position runs full-time, Monday–Friday, 8:30 am–5:00 pm, with occasional travel to the Chicago campus in a department vehicle. A valid driver’s license is required.