Temporary AV Support Specialist

Northwestern University; Chicago (IL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Paid sick time

Job summary

Northwestern University is seeking a temporary AV Support Specialist to deliver high-quality IT and AV assistance across Kellogg classrooms, study spaces, and conference areas in Chicago. The role requires flexible hours and strong customer service.

The position emphasizes front-line support, device maintenance, and aiding video-recording and web conferencing sessions, with a focus on teamwork and efficient problem-solving in a fast-paced environment.

Qualifications

• 2–4 years of IT end-user or AV support experience.
• Two years of customer service experience, in person or over the phone.
• Proficiency with Windows and Mac OS and Microsoft Office.
• Ability to work under time pressure and communicate clearly.

Responsibilities

• Provide front-line IT and AV support to Kellogg faculty, staff and students.
• Maintain devices and IT services and support video recording and web conferencing.
• Support public computing, printers, kiosks, displays and peripherals.
• Perform related duties with minimal supervision.

Skills

Front-line IT support

Customer service

Communication skills

Time management

Education

2 - 4 year college degree

Tools

ServiceNow

FootPrints

Remedy

A+ or CTS certifications

Windows OS

Mac OS

Microsoft Office

Job description

Department: Temp Center
Salary/Grade: TMP/01
Position: Temporary AV Support Specialist
Hours: This is a full-time position (37.5 hours per week, 2pm-10pm)
Pay: $25.00
Campus: Chicago
Approximate start date: 11/15/2026
Approximate end date: 6/15/2027

Northwestern University is seeking a temporary AV Support Specialist.

Temporary Job Description

The Support Specialist is responsible for providing excellent Information Technology and Audio Visual support throughout the school of business to students, faculty, staff, and infrastructure (classroom, study rooms, conference rooms and common areas). The incumbent must be able to work flexible hours.

Principal Accountabilities

• Providing excellent front-line technical support for all Kellogg faculty, staff and students
• Supporting and maintenance of devices and IT services
• Supporting video-recording and web conferencing sessions
• Providing technical support for public computing including printers, computer kiosks, public displays and peripherals
• Performing non-technical tasks and other related duties as required or assigned

Minimum Qualifications

• 2 - 4 years' of experience in the field of Information Technology end user computing and/or Audio Visual support or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
• Two years of customer service experience providing excellent in person or over the phone support
• Proficiency in Microsoft Office, Windows OS, and Mac OS
• Intermediate skills supporting and troubleshooting of audio and video integrated systems and/or computing devices
• Basic understanding of TCP/IP networking
• Professional demeanor with strong ability to work with others as an effective member of a team
• Ability to follow instructions and work effectively with minimal direct supervision
• Ability to make sound decisions and work effectively even under time pressure
• Detail oriented, self-motivated, and excellent communication skills

Preferred Qualifications

• Basic experience in troubleshooting Windows and Apple hardware
• Advanced problem solving skills supporting and troubleshooting of audio and video systems
• Exposure to incident tracking tools (i.e., ServiceNow, FootPrints, Remedy, or other)
• CTS, A+, Microsoft, Apple, or equivalent certification(s)
• 2 - 4 year college degree

In addition to salary, this temporary position is eligible for paid time off and paid sick time in accordance with Northwestern University policies. This position is not eligible for other benefits offered to regular staff positions.

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.