Temporary IT Support Technician

Northwestern University; Evanston (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Paid sick time

Job summary

Northwestern University is seeking a Temporary IT Support Technician to provide frontline technical support at the Evanston campus office located at 2020 Ridge Avenue. This 100% on-site role requires handling inquiries, deploying devices, and assisting with imaging and basic configuration for staff.

The position runs full-time, Monday–Friday, 8:30 am–5:00 pm, with occasional travel to the Chicago campus in a department vehicle. A valid driver’s license is required.

Qualifications

• High School Diploma or equivalent.
• 1 year IT support, helpdesk, or customer service experience, OR equivalent combination of education and experience.
• Basic knowledge of Windows operating systems and Microsoft 365.
• Strong customer service orientation and professional communication skills.
• Valid driver’s license required.
• Ability to work on-site full-time, Mon-Fri, 8:30 am-5:00 pm at 2020 Ridge Ave, Evanston.

Responsibilities

• Serve as frontline IT support at the Evanston campus counter.
• Answer calls, triage requests, log tickets, and direct users to resources.
• Assist with setup, enrollment, and basic configuration of iPads/mobile devices.
• Support imaging/reimaging of laptops and desktops using established procedures.
• Track and organize IT equipment inventory.
• Provide basic end-user troubleshooting for hardware and software.
• Possibly drive to Chicago campus using department vehicle; valid license required.

Skills

Windows OS

Microsoft 365

Customer service

Professional communication

On-site readiness

Education

Associate’s degree in IT or related field

High School Diploma or equivalent

Tools

IT ticketing system

Device enrollment

Laptop imaging

Job description

Department: Temp Center

Salary/Grade: TMP/01

Position: Temporary IT Support Technician

Hours: This is a full-time position (37.5 hours weekly | Monday-Friday, 8:30 am-5:00 pm)

Pay: $20.00

Campus: Evanston

Approximate start date: 12/7/2026

Approximate end date: 4/7/2027

Temporary Job Description

Northwestern University Facilities Management IT is seeking a temporary, full-time IT Support Technician to provide frontline technical support at our Evanston campus office located at 2020 Ridge Avenue. This is a 100% on-site role; remote work is not available. The successful candidate will serve as the first point of contact for technology support needs within the Facilities Management department, providing hands‑on assistance to staff, handling incoming inquiries, and supporting device deployment and lifecycle activities. Occasional travel to the Chicago campus using a department vehicle may be required.

Specific Responsibilities

• Serve as the primary point of contact at the IT support counter at 2020 Ridge Ave, assisting walk‑in staff with technical requests in a professional and courteous manner.
• Answer incoming calls to the Facilities IT help line, triage requests, log tickets, and direct callers to appropriate resources.
• Assist with the setup, configuration, and deployment of iPads and other mobile devices, including enrollment and basic application configuration.
• Support the imaging and reimaging of laptops and desktops using established procedures and tools (training provided).
• Assist with tracking, labeling, and organizing IT equipment and hardware inventory.
• Provide basic end‑user troubleshooting and support for hardware, peripherals, and standard software applications.
• Drive department vehicle on campus or to the Chicago campus as needed (valid driver’s license required).
• Perform other duties as assigned to support the Facilities IT team.

Miscellaneous

Perform other duties.

Training will be provided on Facilities‑specific systems, tools, and procedures. A 100% skills match is not required.

Minimum Qualifications

• High School Diploma or equivalent
• 1 year of IT support, helpdesk, or customer service experience, OR equivalent combination of education and experience
• Basic knowledge of Windows operating systems and common productivity software (Microsoft 365)
• Strong customer service orientation and professional communication skills
• Valid driver’s license required (for occasional on‑campus and Chicago campus driving)
• Ability to work on‑site full-time, Monday‑Friday, 8:30 am-5:00 pm at 2020 Ridge Avenue, Evanston

Preferred Qualifications

• Associate’s degree or higher in Information Technology or a related field
• Experience with mobile device setup (iOS/Android) or laptop imaging
• Familiarity with IT ticketing systems
• Eagerness to learn and adapt in a dynamic, team‑oriented environment

In addition to salary, this temporary position is eligible for paid time off and paid sick time in accordance with Northwestern University policies. This position is not eligible for other benefits offered to regular staff positions.

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non‑discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.