On-Site IT Support Technician — Manufacturing

Alpitronic; Charlotte (NC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Job summary

Alpitronic is seeking an IT Support Specialist to provide hands‑on IT support across our U.S. corporate office and manufacturing locations. You will be the local IT resource, interfacing with the Global IT team in Italy and ensuring smooth day‑to‑day operations.

The role requires an associate degree or technical diploma, 2+ years in desktop support, and knowledge of Windows and Microsoft Office. You’ll handle hardware, software, networking, and on-site projects, with occasional overtime.

Qualifications

• Associate degree, technical diploma, vocational training, or certification in Information Technology, Computer Science, or a related field preferred.
• 2+ years of experience in desktop support, IT technical support, help desk role, preferably within a manufacturing environment.
• Working knowledge of networking and telecommunications such as routers, switches, phones, firewalls, and Ethernet cabling.

Responsibilities

• Provide day‑to‑day IT support to employees across corporate office and manufacturing environments.
• Respond promptly to support requests from users, resolving issues related to hardware, software, and network connectivity.
• Install, configure, and maintain computer systems, printers, and other peripheral devices.
• Troubleshoot and resolve issues related to Windows operating systems and Microsoft Office applications.
• Relocate and provide hands‑on support for manufacturing and production floor IT equipment, ensuring minimal downtime for production operations.
• Serve as the local point of contact for IT issues and coordinate escalations with the Global IT team.
• Create, classify, document, and maintain support requests within the ITSM system.
• Provide user training and guidance on IT policies, procedures, and best practices.
• Collaborate with the Global IT team to deploy and support IT projects and initiatives at US locations.
• Contribute to continuous improvement initiatives within the IT support framework.

Skills

Desktop support

IT troubleshooting

Networking

Communication

Independent work

Education

Associate degree or technical diploma

Job description

Alpitronic is seeking an IT Support Specialist to provide hands‑on IT support across our U.S. corporate office and manufacturing locations. You will be the local IT resource, interfacing with the Global IT team in Italy and ensuring smooth day‑to‑day operations.

The role requires an associate degree or technical diploma, 2+ years in desktop support, and knowledge of Windows and Microsoft Office. You’ll handle hardware, software, networking, and on-site projects, with occasional overtime.