Industrial IT Support Technician (Manufacturing & Office)

Universal Stainless & Alloy Products Inc; Bridgeville (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

Universal Stainless & Alloy Products Inc. is seeking an IT Support Technician to deliver first-level technical support across corporate offices and manufacturing facilities.

The role installs, troubleshoots, and maintains desktops, mobile devices, printers, industrial workstations, and shop-floor equipment while collaborating with engineering, maintenance, and operations to minimize downtime. You will support Google Workspace and Windows environments, manage incidents in the ticketing system,

Qualifications

• Associate degree in IT or equivalent preferred.
• 2–5 years of Help Desk/Desktop Support experience.
• Experience supporting manufacturing environments preferred.
• Experience supporting Windows operating systems and Google Workspace.
• Basic understanding of networking concepts, printers, mobile devices, and endpoint hardware.
• Ability to work independently across multiple locations and shifting priorities.
• Regularly work in manufacturing environments including mills and shops.
• Must be able to safely navigate industrial environments and lift up to 50 pounds.

Responsibilities

• Provide technical support for office personnel and manufacturing employees across multiple facilities.
• Diagnose and resolve hardware, software, network, and peripheral issues.
• Support shop floor workstations, industrial PCs, thin clients, barcode scanners, RF devices, label printers, and production terminals.
• Troubleshoot connectivity issues involving manufacturing equipment and industrial networks.
• Coordinate with Controls Engineering, Maintenance, and Operations to resolve technology issues impacting production.
• Assist with deployment and support of MES, ERP, quality, and production systems.
• Respond to production-critical issues with urgency to minimize downtime.
• Install and maintain computers and IT equipment in industrial environments, including mills, melt shops, warehouses, maintenance shops, and office locations.

Skills

Associate degree in IT

Help Desk experience

Manufacturing environment experience

Windows OS

Google Workspace

Networking basics

End-user support

Education

Associate degree in Information Technology

Tools

Google Workspace

Windows OS

Printers & peripherals

Job description

Universal Stainless & Alloy Products Inc. is seeking an IT Support Technician to deliver first-level technical support across corporate offices and manufacturing facilities.

The role installs, troubleshoots, and maintains desktops, mobile devices, printers, industrial workstations, and shop-floor equipment while collaborating with engineering, maintenance, and operations to minimize downtime. You will support Google Workspace and Windows environments, manage incidents in the ticketing system,