On-Site IT Support Specialist (Manufacturing)

Gilder Search Group; Kankakee (IL); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Gilder Search Group seeks an IT Support Specialist to provide day-to-day technical support across the organization. This tier-one help desk role focuses on end-user support and workstation troubleshooting, with exposure to broader infrastructure components. The position is fully on-site supporting office, shop, and field employees.

The role sits in a lean IT team and offers breadth over specialization, emphasizing hands-on problem solving in a manufacturing setting.

Qualifications

• 1–3 years of IT support/help desk experience.
• Basic networking knowledge required.
• Able to troubleshoot hardware and software across various apps.
• Willing to work in manufacturing/shop environment.

Responsibilities

• Provide support in person, remotely, and by phone for day-to-day IT issues.
• Serve as the primary point of contact for hardware, software, and computer system issues.
• Provide individual instruction/training to users on new or updated technologies.
• Assist with onboarding/offboarding, including account setup and hardware configuration.
• Assist with hardware refreshes and software rollouts.
• Diagnose and resolve hardware, software, and connectivity issues in a timely manner.
• Coordinate with vendors for troubleshooting and system support.
• Log, track, and resolve IT support tickets; escalation when necessary.
• Maintain equipment inventory (laptops, desktops, tablets, printers, accessories).
• Maintain IT records and document procedures, system changes, and recurring support tasks.
• Travel locally between facilities as needed (primary facility and a nearby secondary site, roughly 10 minutes away); occasional travel to a facility in the Southeast.

Skills

End-user support

Networking basics

Hardware troubleshooting

Software troubleshooting

Education

Bachelor's degree

Tools

Cisco CLI

Job description

Gilder Search Group seeks an IT Support Specialist to provide day-to-day technical support across the organization. This tier-one help desk role focuses on end-user support and workstation troubleshooting, with exposure to broader infrastructure components. The position is fully on-site supporting office, shop, and field employees.

The role sits in a lean IT team and offers breadth over specialization, emphasizing hands-on problem solving in a manufacturing setting.