Deskside Support Technician

Stefanini North America and APAC; Owensboro (KY); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Paid Training

Flexible Shifts

On-site Support

Team Collaboration

Job summary

Join a dynamic team as a Deskside Technician in a globally recognized company! This role offers an exciting opportunity to provide on-site IT support in a fast-paced manufacturing environment. You will be responsible for diagnosing and resolving hardware and software issues, ensuring seamless operations for all employees. With rotational shifts, you'll gain diverse experience while working alongside skilled technicians. If you're proactive and passionate about technology, this position is perfect for you. Embrace the challenge and make a difference in a collaborative setting that values your input and expertise.

Qualifications

• 2+ years of IT support experience required.
• Proactive attitude with a keen interest in technology.

Responsibilities

• Provide face-to-face IT support to users.
• Diagnose and solve hardware and software issues.
• Install and set up necessary equipment.

Skills

IT Support

Customer Orientation

Problem-Solving

Flexibility

Tools

MS Windows 10

MS Office 365

MS SCCM

Job description

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Stefanini North America and APAC provided pay range

This range is provided by Stefanini North America and APAC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/hr - $25.00/hr

Talent Acquisition Specialist at Stefanini NA

Stefanini Group is looking for a Deskside Technician for a globally recognized company! For interested applicants, click the apply button.

**** Rotational shifts (1st, 2nd, 3rd and including weekends - Morning, evening and nights) in this 24/7 manufacturing facility.

*** 2 weeks of paid training by the client during 1st shift in the beginning of the project.

We are recruiting a Local IT Technician to solve customer support issues on-site, at our customer's premises. You will be responsible for providing local support for all on-site employees and you will work along a team of skilled and motivated technicians! We also need you for projects where the preparation of hardware is needed. We are looking for an extremely proactive IT technician with a keen interest in technology, who can make suggestions for improvements and offer an opinion on new products or services.

Minimum Qualifications:

• Technicians should have at least 2+ years of experience in IT support.
• (Desirable) experience in a factory environment, remote support, and onsite support.
• Excellent customer orientation, flexibility, and problem-solving capabilities.

Scope:

On Site Support

On-Site Services include customer support for Service Requests including Incidents, Service Requests, IMAC/D, and Project Support where local intervention is required.

The performance of these activities is commissioned by the End user via approved channels (Service Desk, Support Portal) and take place at the customer site either at the end user's desk or designated areas.

The required hardware is supplied by SWMA. The hardware repair is organized by Service Desk.

Support to computers in production line, laboratory, security areas and in general all computing equipment at the Site.

Job Responsibilities:

• Face to Face IT support of users;
• Hardware installation, movement and de-installation;
• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.);
• Maintain, analyze and solve end user computing problems both hardware and software;
• System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment;
• Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's.
• Software, patches and updates installation using MS SCCM.

Job is Rotational Shifts will be working, 1st, 2nd, 3rd and Weekend

Seniority level

Entry level

Employment type

Contract

Job function

Manufacturing, Administrative, and Engineering

Industries

Manufacturing, Industrial Machinery Manufacturing, and IT Services and IT Consulting

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