IT Support Specialist

Alpitronic; Charlotte (NC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Job summary

Alpitronic is seeking an IT Support Specialist to provide hands‑on IT support across our U.S. corporate office and manufacturing locations. You will be the local IT resource, interfacing with the Global IT team in Italy and ensuring smooth day‑to‑day operations.

The role requires an associate degree or technical diploma, 2+ years in desktop support, and knowledge of Windows and Microsoft Office. You’ll handle hardware, software, networking, and on-site projects, with occasional overtime.

Qualifications

• Associate degree, technical diploma, vocational training, or certification in Information Technology, Computer Science, or a related field preferred.
• 2+ years of experience in desktop support, IT technical support, help desk role, preferably within a manufacturing environment.
• Working knowledge of networking and telecommunications such as routers, switches, phones, firewalls, and Ethernet cabling.

Responsibilities

• Provide day‑to‑day IT support to employees across corporate office and manufacturing environments.
• Respond promptly to support requests from users, resolving issues related to hardware, software, and network connectivity.
• Install, configure, and maintain computer systems, printers, and other peripheral devices.
• Troubleshoot and resolve issues related to Windows operating systems and Microsoft Office applications.
• Relocate and provide hands‑on support for manufacturing and production floor IT equipment, ensuring minimal downtime for production operations.
• Serve as the local point of contact for IT issues and coordinate escalations with the Global IT team.
• Create, classify, document, and maintain support requests within the ITSM system.
• Provide user training and guidance on IT policies, procedures, and best practices.
• Collaborate with the Global IT team to deploy and support IT projects and initiatives at US locations.
• Contribute to continuous improvement initiatives within the IT support framework.

Skills

Desktop support

IT troubleshooting

Networking

Communication

Independent work

Education

Associate degree or technical diploma

Job description

Join the Team

The IT Support Specialist provides hands‑on IT support for both corporate office and manufacturing operations across the company’s U.S. locations. This position serves as a key local IT resource, providing responsive day‑to‑day technical support while working closely with the Global IT team in Italy.

What You’ll Do

• Provide day‑to‑day IT support to employees across corporate office and manufacturing environments.
• Respond promptly to support requests from users, resolving issues related to hardware, software, and network connectivity.
• Install, configure, and maintain computer systems, printers, and other peripheral devices.
• Troubleshoot and resolve issues related to Windows operating systems and Microsoft Office applications.
• Relocate and provide hands‑on support for manufacturing and production - floor IT equipment, including workstations, printers, scanners and related devices and specific applications and tools, ensuring minimal downtime for production operations.
• Serve as the local point of contact for IT issues and coordinate escalations with the Global IT team when issues require additional expertise or system‑level access.
• Create, classify, document, and maintain support requests within the company's IT Service Management (ITSM) system.
• Provide user training and guidance on IT policies, procedures, and best practices.
• Collaborate with the Global IT team to deploy and support IT projects and initiatives at US locations.
• Contribute to continuous improvement initiatives within the IT support framework.

What We’re Looking For

• Associate degree, technical diploma, vocational training, or certification in Information Technology, Computer Science, or a related field preferred.
• Relevant certifications such as CompTIA A+, Network+, Microsoft, or similar certifications are a plus.
• 2+ years of experience in desktop support, IT technical support, help desk role, preferably within a manufacturing environment.
• Working knowledge of networking and telecommunications such as routers, switches, phones, firewalls, and Ethernet cabling.
• Ability to troubleshoot technical issues systematically and determine when escalation is appropriate.
• Excellent problem‑solving and communication skills, with the ability to explain technical issues clearly to non‑technical users.
• Ability to work independently and manage multiple tasks in a fast‑paced production environment.

Schedule

• Full‑time position / Day Shift
• Monday through Friday, with overtime and occasional weekend work based on business needs.

Ability to commute/relocate:

Charlotte, NC area: Reliably commute or planning to relocate before starting work (Required)

Alpitronic is an Equal Opportunity Employer. Alpitronic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Alpitronic complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Applicants must be authorized to work in the United States. Visa sponsorship may be available for select roles.

Compensation for this role will be based on experience, location, and market conditions. A salary range will be provided where required by law.

Requirements

• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• 401(k) Retirement Savings Plan administered through Vanguard, allowing eligible employees to contribute pre‑tax and/or Roth contributions in accordance with IRS limits. Employees are also eligible for Company matching contributions in accordance with the terms of the plan in effect at the time.
• Paid Time Off (PTO): You will accrue Paid Time Off (PTO) annually, prorated based on your start date during your first year of employment. PTO may be used for vacation, personal time, or illness in accordance with Company policy.
• Paid Company Holidays in accordance with the Company's annual holiday schedule.

The Company reserves the right to modify, amend, or terminate its benefit plans and programs at any time, consistent with applicable law.

WHY ALPITRONIC

Together with our customers, we are driving the world towards sustainable mobility – with cutting‑edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).

WHAT MAKES WORKING FOR US SPECIAL

We are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility and appreciate seeing the direct results of their work in the final product. We are a fast‑growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture. Your contributions matter, are appreciated and have a significant impact! Join us and be part of our team!