On-Site IT Support Technician II - Windows, AD & 365

jabil; Harvard (MA); On-site; USD 36,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

Company holidays

401(k) plan

Employee stock purchase plan

Job summary

Jabil is seeking an on-site IT Support specialist to service Clinton and Devens locations in Massachusetts. The role includes diagnosing and resolving desktop, network, and software issues, while providing exceptional end-user support in person, over the phone, and via remote tools.

The ideal candidate has 2–4 years of IT support experience with strong knowledge of Windows OS, Active Directory, and Microsoft 365. Travel between sites is required and after-hours on-call rotation is expected.

Qualifications

• 2-4 years of relevant IT support experience or an equivalent combination of education, training, certifications, and experience.
• Strong desktop and end-user troubleshooting skills.
• Working knowledge of Windows operating systems, Microsoft Active Directory, and Microsoft 365.

Responsibilities

• Provide on-site IT support for Clinton and Devens, Massachusetts locations.
• Participate in the on-call rotation and respond to critical issues during and outside normal business hours.
• Independently troubleshoot and resolve moderately complex to advanced desktop, laptop, software, operating system, network, printer, and end-user issues.
• Install, configure, troubleshoot, upgrade, and maintain desktops, laptops, tablets, printers, mobile devices, and other IT equipment.
• Support end users in person, by phone, and through remote support tools.

Skills

Windows OS

Active Directory

Microsoft 365

Customer service

Troubleshooting

Tools

ServiceNow

CMDB

VoIP

Printer management

Job description

Jabil is seeking an on-site IT Support specialist to service Clinton and Devens locations in Massachusetts. The role includes diagnosing and resolving desktop, network, and software issues, while providing exceptional end-user support in person, over the phone, and via remote tools.

The ideal candidate has 2–4 years of IT support experience with strong knowledge of Windows OS, Active Directory, and Microsoft 365. Travel between sites is required and after-hours on-call rotation is expected.