IT Support Technician II — End-User & Systems Expert

Jabil Malaysia; Saint Petersburg (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Jabil is seeking an on-site IT support professional to provide end-user technical assistance for PC, server, hardware and software. You will monitor assets, perform backups, configure images, and support MES/SAP scanners, PBX, and network hardware. You will also train users and assist with security policy adherence.

The role emphasizes efficient incident resolution, cost-reduction opportunities, and collaboration across IT teams to sustain reliable operations at the Saint Petersburg site.

Qualifications

• Adhere to all company policies and procedures (Health, Safety and Quality).
• Maintain discretion and confidentiality of data and proprietary information.
• Interpret instructions furnished in written, oral, diagram or schedule form.
• Understand and embrace the IT strategic direction of the business.
• Adhere to safety rules and company security policy.
• Follow procedures within the ISS security policy.

Responsibilities

• Provide end-user technical support for PC, server, hardware or software.
• Interact with suppliers/service providers to ensure tasks are completed.
• Monitor asset inventory and perform license audits.
• Create and configure ghost images for site hardware and MES/SAP RF scanners.
• Maintain and troubleshoot site PBX, network hardware and file/print services.
• Provide on-call support and train users as needed.

Skills

Technical support

End-user support

Network administration

Job description

Jabil is seeking an on-site IT support professional to provide end-user technical assistance for PC, server, hardware and software. You will monitor assets, perform backups, configure images, and support MES/SAP scanners, PBX, and network hardware. You will also train users and assist with security policy adherence.

The role emphasizes efficient incident resolution, cost-reduction opportunities, and collaboration across IT teams to sustain reliable operations at the Saint Petersburg site.