On-Site IT Support Lead — Windows & Desktops

Raymond Corp.; Lawrence, Northern (MA, KY); Hybrid; USD 52,000 - 71,000; Full time

Job summary

Abel Womack, Inc. in Lawrence, MA is seeking a Desktop Support Technician to be the onsite IT contact.

You will provide Tier 1 and 2 support for desktops, laptops, printers, and peripherals, working closely with end users to resolve issues and keep operations running smoothly. The role requires 2–3 years in helpdesk or desktop support; an Associate or Bachelor’s degree in IT or related field is preferred; familiarity with Windows 10/11, Microsoft 365, and Active Directory.

Qualifications

• 2–3 years of experience in Helpdesk, Desktop Support, or Technical Support roles
• Associate or bachelor’s degree in information technology or related field preferred
• Strong working knowledge of Windows 10/11 and Microsoft Office / Microsoft 365
• Industry certifications such as CompTIA A+, Network+ or Microsoft certifications preferred
• Experience supporting desktop and laptop hardware, printers, and peripherals
• Experience with workstation imaging, endpoint management tools or mobile device management (MDM) preferred
• Familiarity with Active Directory and basic networking concepts, including TCP/IP, DNS, and DHCP
• Experience using ticketing systems and documenting technical support activities
• Exposure to VPNs, VoIP systems, or basic IT security best practices preferred
• Strong customer service, communication, and interpersonal skills
• Ability to manage priorities, work independently, and collaborate effectively within a team environment

Responsibilities

• Provide Tier 1 and Tier 2 technical support for desktops, laptops, printers, mobile devices, and peripheral equipment
• Respond to and resolve helpdesk tickets via phone, email, remote access tools, and onsite support
• Troubleshoot and support Windows 10/11, Microsoft Office, Microsoft 365, and standard business applications
• Install, configure, image, and deploy new workstations and laptops
• Perform basic user account administration, including password resets, Active Directory changes, and access requests
• Escalate complex or unresolved issues to senior IT staff or specialized support teams as appropriate
• Document incidents, troubleshooting steps, and resolutions in the ticketing system
• Assist with employee onboarding and offboarding processes, including equipment setup and system access provisioning
• Maintain IT asset inventory and assist with hardware lifecycle management
• Provide courteous, professional, and timely support to all end users

Skills

Windows 10/11

Microsoft 365

Customer service

Ticketing systems

Communication

Problem solving

Education

Associate or bachelor’s degree in IT or related field

Tools

Imaging workstations

Endpoint management tools

MDM

Job description

Abel Womack, Inc. in Lawrence, MA is seeking a Desktop Support Technician to be the onsite IT contact.

You will provide Tier 1 and 2 support for desktops, laptops, printers, and peripherals, working closely with end users to resolve issues and keep operations running smoothly. The role requires 2–3 years in helpdesk or desktop support; an Associate or Bachelor’s degree in IT or related field is preferred; familiarity with Windows 10/11, Microsoft 365, and Active Directory.