On-Site IT Support Technician: Desktop & Network

Abel Womack, Inc.; Lawrence (MA); On-site; USD 34,000 - 47,000; Full time

Job summary

Abel Womack, Inc. in Lawrence, MA, is seeking a Desktop Support Technician to support on-site IT operations at the Lawrence facility. You will handle Tier 1 and 2 support for desktops, laptops, printers, and mobile devices, serving as the primary on-site contact.

The role requires 2–3 years in helpdesk or desktop support, strong knowledge of Windows 10/11 and Office 365, and familiarity with Active Directory and basic networking. On-site, full-time position with competitive hourly pay.

Qualifications

• 2–3 years of experience in Helpdesk, Desktop Support, or Technical Support roles.
• Strong working knowledge of Windows 10/11 and Microsoft Office / Microsoft 365
• Industry certifications such as CompTIA A+, Network+ or Microsoft certifications preferred
• Experience supporting desktop and laptop hardware, printers, and peripherals
• Experience with workstation imaging, endpoint management tools or mobile device management (MDM) preferred
• Familiarity with Active Directory and basic networking concepts, including TCP/IP, DNS, and DHCP
• Experience using ticketing systems and documenting technical support activities

Responsibilities

• Provide Tier 1 and Tier 2 technical support for desktops, laptops, printers, mobile devices, and peripheral equipment
• Respond to and resolve helpdesk tickets via phone, email, remote access tools, and onsite support
• Troubleshoot and support Windows 10/11, Microsoft Office, Microsoft 365, and standard business applications
• Install, configure, image, and deploy new workstations and laptops
• Perform basic user account administration, including password resets, Active Directory changes, and access requests
• Escalate complex or unresolved issues to senior IT staff or specialized support teams as appropriate
• Document incidents, troubleshooting steps, and resolutions in the ticketing system
• Assist with employee onboarding and offboarding processes, including equipment setup and system access provisioning
• Maintain IT asset inventory and assist with hardware lifecycle management
• Provide courteous, professional, and timely support to all end users

Skills

Windows 10/11

Microsoft 365

Active Directory

IT support

Customer service

Networking basics

Education

Associate/Bachelors in IT

Tools

Imaging tools

Endpoint management

Job description

Abel Womack, Inc. in Lawrence, MA, is seeking a Desktop Support Technician to support on-site IT operations at the Lawrence facility. You will handle Tier 1 and 2 support for desktops, laptops, printers, and mobile devices, serving as the primary on-site contact.

The role requires 2–3 years in helpdesk or desktop support, strong knowledge of Windows 10/11 and Office 365, and familiarity with Active Directory and basic networking. On-site, full-time position with competitive hourly pay.