IT Support Specialist II — Onsite & Remote Expert

Intelligent Technical Solutions; Plano (TX); Hybrid; USD 31,000 - 38,000; Full time

Benefits offered by this job

Medical Insurance Plan

Dental & Vision

Life Insurance

Disability Coverage

Paid Time Off (starts at 15 days per y

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certification

Supplemental Life Insurance

Supplemental Health Plans (Employee‑p​

Job summary

Intelligent Technical Solutions is seeking a Technician II to provide both onsite and remote IT support with a focus on high-quality customer service and attention to detail. The role involves hands-on troubleshooting, system updates, and ensuring timely, reliable support for clients.

The position requires at least two years in a helpdesk role, with experience in Windows and Mac OS troubleshooting, PC imaging, and Office 365.

Qualifications

• Minimum two years in Helpdesk support or a similar role.
• Experience with Windows and Mac OS troubleshooting.
• Skilled in PC deployments/imaging and user profile management.
• Proficient in supporting Office 365, MS Office, Adobe, and various business applications.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.

Responsibilities

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Basic server issues.
• Basic networking issues.
• Answer incoming Quick Fix calls from clients.
• Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Skills

Customer service

On-site & remote support

Windows troubleshooting

Mac OS troubleshooting

Helpdesk experience

Office 365 support

Active Directory

MS Office

Networking basics

Imaging & deployments

Tools

SAGE ERP

QuickBooks

Office 365

Active Directory

backup software

endpoint cybersecurity

mobile device management

Job description

Intelligent Technical Solutions is seeking a Technician II to provide both onsite and remote IT support with a focus on high-quality customer service and attention to detail. The role involves hands-on troubleshooting, system updates, and ensuring timely, reliable support for clients.

The position requires at least two years in a helpdesk role, with experience in Windows and Mac OS troubleshooting, PC imaging, and Office 365.