On-Site IT Support Technician II — Networking & Servers

valeonetworks; Eugene (OR); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

PTO

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible spending account

401k with company matching

Certification reimbursement

Professional development assistance

Referral program

And more!

Job summary

valeonetworks in Eugene, Oregon is seeking a motivated on-site IT support specialist to join our technical team. You will handle on-site deployments, install servers and firewalls, and resolve end-user issues while documenting steps and outcomes.

The role emphasizes customer service, prioritization of tickets, and collaboration with teammates. Candidates should have 3–5 years in IT support, strong Windows troubleshooting, and a willingness to learn and grow with the team.

Qualifications

• 3-5 years of experience in the technical support field.
• Willing to learn and grow with your team members.
• Strong Windows troubleshooting & problem-solving skills.
• Some Server troubleshooting & problem-solving experience.
• Experience with Firewalls.
• Printer issues, local and network, simple or large, and multi-purpose.
• Internet connectivity, FTP file transfers, webmail access.
• Mapped drive connection issues, logon scripts, create new user accounts.
• Troubleshoot virus-infected workstations and laptops.
• File rights & folder permissions, offline folders, and remote file sharing.
• Wireless access, wireless peripherals, Bluetooth devices.
• VPN connections, remote desktop, terminal services, remote web workplace.
• Previous experience using ConnectWise is a plus.
• Previous experience using Kaseya family of products is a plus.

Responsibilities

• Take care of customers on-site, resolve issues, and perform installations.
• Prioritize support requests and troubleshoot end-user tickets.
• Document all actions and maintain thorough records.
• Escalate server/network issues when necessary and ensure customer satisfaction.

Skills

Windows troubleshooting

Server troubleshooting

Firewalls

Printer issues

Network connectivity

Mapped drives & logon scripts

Virus removal

Permissions management

Wireless & VPN

Remote desktop

ConnectWise

Kaseya

On-site client interaction

Willingness to learn

Documentation

Education

A+ Certification

MCP

MCSE

Tools

ConnectWise

Kaseya

Job description

valeonetworks in Eugene, Oregon is seeking a motivated on-site IT support specialist to join our technical team. You will handle on-site deployments, install servers and firewalls, and resolve end-user issues while documenting steps and outcomes.

The role emphasizes customer service, prioritization of tickets, and collaboration with teammates. Candidates should have 3–5 years in IT support, strong Windows troubleshooting, and a willingness to learn and grow with the team.