Service Desk Technician Level 2 – MSP

Jobtailor; Eugene (OR); On-site; USD 52,000 - 76,000; Full time

Job summary

Jobtailor in Eugene, Oregon is seeking an on-site Technical Support Specialist to join the team. You will handle customer issues, install servers and firewalls, and prioritize support requests to keep systems running smoothly.

The role requires 3-5 years in technical support, strong Windows troubleshooting, firewall and network experience, and the ability to work with ConnectWise or Kaseya. You will document resolutions and ensure customer satisfaction.

Qualifications

• 3-5 years in technical support or IT helpdesk.
• Strong Windows troubleshooting and problem solving.
• Experience with firewalls, printers, and network issues.

Responsibilities

• On-site support to resolve customer issues and install servers/firewalls.
• Prioritize and manage support requests and tickets.
• Troubleshoot end-user problems and document resolutions.
• Ensure customer satisfaction and escalate server/network issues when needed.
• Assist with file sharing, remote access, and VPN connections.

Skills

Technical support

Windows troubleshooting

Networking basics

VPN connections

Troubleshooting

Tools

ConnectWise

Kaseya

Job description

• Part of the technical support team taking care of customers
• Going on-site, resolving customer issues, installing servers, and firewalls
• Prioritizing support requests
• Troubleshooting end-user tickets
• Ensuring customers are satisfied
• Server/networking issues are resolved and escalated if needed
• Documenting processes and resolutions

Requirements

• 3-5 years in the technical support field, support desk, and IT industry
• Willing to learn and grow with your team members/co-workers
• Strong Windows troubleshooting & problem-solving skills
• Some Server troubleshooting & problem-solving skills experience
• Experience with Firewalls
• Printer issues, local and network, simple or large, and multi-purpose
• Internet connectivity, FTP file transfers, webmail access
• Mapped drive connection issues, logon scripts, create new user accounts
• Troubleshoot virus-infected workstations and laptops
• File rights & folder permissions, offline folders, and remote file sharing
• Wireless access, wireless peripherals, Bluetooth devices, VPN connections, remote desktop, terminal services, remote web workplace
• Previous experience using ConnectWise is a plus
• Previous experience using Kaseya family of products is a plus
• Client on-sites are required hence you must live in or near Eugene, Oregon