Onsite IT Support Engineer VIP Desk & End-User Expert

Sharp Brains; Florence (OR); On-site; USD 40,800 - 55,200; Full time

Benefits offered by this job

Full-time onsite role

Job summary

Sharp Brains in Oregon seeks an experienced Onsite IT Support Engineer to deliver EUC and desktop support in an enterprise setting, including VIP end-user services.

The role covers incident resolution, lifecycle management of desktop devices, and collaboration with infrastructure and security teams. This is a full-time onsite position with opportunities to work with modern endpoint management tools.

Qualifications

• 2–4 years of experience in onsite desktop support/EUC.
• Strong knowledge of Windows operating systems.
• Experience with SCCM, Intune, and ServiceNow.
• Experience with Office applications (Outlook).
• Excellent troubleshooting and customer service skills.

Responsibilities

• Provide onsite desktop support for hardware, software, and network connectivity issues.
• Manage desktop devices through their lifecycle (laptops, desktops, peripherals).
• Handle IMAC activities and desk-side support services.
• Diagnose and resolve hardware/software issues on desktops and laptops.
• Install, configure, and maintain Windows OS; support Office applications (Outlook).
• Deploy, manage, and patch desktop images and software packages using SCCM; maintain endpoint security.

Skills

End-user computing

Windows OS

VIP support

Troubleshooting

Customer service

Remote desktop tools

Education

CompTIA A+

Microsoft Certified

ITIL Foundation

Tools

SCCM

Intune

ServiceNow

Active Directory

Job description

Sharp Brains in Oregon seeks an experienced Onsite IT Support Engineer to deliver EUC and desktop support in an enterprise setting, including VIP end-user services.

The role covers incident resolution, lifecycle management of desktop devices, and collaboration with infrastructure and security teams. This is a full-time onsite position with opportunities to work with modern endpoint management tools.