On-Site IT Support Technician II (Eugene)

Jobtailor; Eugene (OR); On-site; USD 52,000 - 76,000; Full time

Job summary

Jobtailor in Eugene, Oregon is seeking an on-site Technical Support Specialist to join the team. You will handle customer issues, install servers and firewalls, and prioritize support requests to keep systems running smoothly.

The role requires 3-5 years in technical support, strong Windows troubleshooting, firewall and network experience, and the ability to work with ConnectWise or Kaseya. You will document resolutions and ensure customer satisfaction.

Qualifications

• 3-5 years in technical support or IT helpdesk.
• Strong Windows troubleshooting and problem solving.
• Experience with firewalls, printers, and network issues.

Responsibilities

• On-site support to resolve customer issues and install servers/firewalls.
• Prioritize and manage support requests and tickets.
• Troubleshoot end-user problems and document resolutions.
• Ensure customer satisfaction and escalate server/network issues when needed.
• Assist with file sharing, remote access, and VPN connections.

Skills

Technical support

Windows troubleshooting

Networking basics

VPN connections

Troubleshooting

Tools

ConnectWise

Kaseya

Job description

Jobtailor in Eugene, Oregon is seeking an on-site Technical Support Specialist to join the team. You will handle customer issues, install servers and firewalls, and prioritize support requests to keep systems running smoothly.

The role requires 3-5 years in technical support, strong Windows troubleshooting, firewall and network experience, and the ability to work with ConnectWise or Kaseya. You will document resolutions and ensure customer satisfaction.