Service Desk Technician Level 2 – MSP

valeonetworks; Eugene (OR); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

PTO

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible spending account

401k with company matching

Certification reimbursement

Professional development assistance

Referral program

And more!

Job summary

valeonetworks in Eugene, Oregon is seeking a motivated on-site IT support specialist to join our technical team. You will handle on-site deployments, install servers and firewalls, and resolve end-user issues while documenting steps and outcomes.

The role emphasizes customer service, prioritization of tickets, and collaboration with teammates. Candidates should have 3–5 years in IT support, strong Windows troubleshooting, and a willingness to learn and grow with the team.

Qualifications

• 3-5 years of experience in the technical support field.
• Willing to learn and grow with your team members.
• Strong Windows troubleshooting & problem-solving skills.
• Some Server troubleshooting & problem-solving experience.
• Experience with Firewalls.
• Printer issues, local and network, simple or large, and multi-purpose.
• Internet connectivity, FTP file transfers, webmail access.
• Mapped drive connection issues, logon scripts, create new user accounts.
• Troubleshoot virus-infected workstations and laptops.
• File rights & folder permissions, offline folders, and remote file sharing.
• Wireless access, wireless peripherals, Bluetooth devices.
• VPN connections, remote desktop, terminal services, remote web workplace.
• Previous experience using ConnectWise is a plus.
• Previous experience using Kaseya family of products is a plus.

Responsibilities

• Take care of customers on-site, resolve issues, and perform installations.
• Prioritize support requests and troubleshoot end-user tickets.
• Document all actions and maintain thorough records.
• Escalate server/network issues when necessary and ensure customer satisfaction.

Skills

Windows troubleshooting

Server troubleshooting

Firewalls

Printer issues

Network connectivity

Mapped drives & logon scripts

Virus removal

Permissions management

Wireless & VPN

Remote desktop

ConnectWise

Kaseya

On-site client interaction

Willingness to learn

Documentation

Education

A+ Certification

MCP

MCSE

Tools

ConnectWise

Kaseya

Job description

SUMMARY

Tech firm looking to hire a highly motivated, self-driven on-site technical individual; please read the entire description before submitting for candidacy. This position is expected to not just maintain but constantly improve and further your education in the industry. We are looking for someone who lives and breathes tech.

You will be part of the technical support team taking care of customers, going on-site, resolving customer issues, installing servers and firewalls, prioritizing support requests, and troubleshooting end‑user tickets. Attention to detail is very important; documentation is a must. The team is responsible for ensuring customers are satisfied, tickets are prioritized, and server/networking issues are resolved and escalated if needed. Attitude is important as you will be dealing with our clients directly; we are also looking for a positive attitude and customer service skills.

SKILLS, KNOWLEDGE & KEY RESPONSIBILITIES

• 3-5 years in the technical support field, support desk, and IT industry
• Willing to learn and grow with your team members/co‑workers
• Strong Windows troubleshooting & problem‑solving skills
• Some Server troubleshooting & problem‑solving skills experience
• Experience with Firewalls
• Printer issues, local and network, simple or large, and multi‑purpose
• Internet connectivity, FTP file transfers, webmail access
• Mapped drive connection issues, logon scripts, create new user accounts
• Troubleshoot virus‑infected workstations and laptops
• File rights & folder permissions, offline folders, and remote file sharing
• Wireless access, wireless peripherals, Bluetooth devices
• VPN connections, remote desktop, terminal services, remote web workplace
• Previous experience using ConnectWise is a plus
• Previous experience using Kaseya family of products is a plus
• Client on‑sites are required; you must live in or near Eugene, Oregon

EDUCATION & CERTIFICATIONS

A+, MCP, and MCSE certifications are preferred but not mandatory. A strong candidate would demonstrate the following skills and be able to troubleshoot with a high degree of success.

BENEFITS

• Paid time off (PTO)
• Paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible spending account
• 401k with company matching contribution
• Certification reimbursement
• Professional development assistance
• Referral program
• And more!

DISCLAIMER

This is a full‑time position – overtime may be required to handle emergencies, heavy workloads, or other issues.

ACCOMMODATIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.