IT Support Specialist (Tier 2)

Irvine Technology Corporation; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an IT Support Specialist to join their dynamic team in Houston. In this role, you will provide vital onsite and remote support, ensuring seamless IT operations in a fast-paced environment. Your expertise will help troubleshoot various technical issues, manage essential tools like Microsoft 365 and Active Directory, and deliver exceptional customer service. This position offers a fantastic opportunity for professional growth within a collaborative team. If you are passionate about technology and eager to make a difference, this role is perfect for you!

Qualifications

• 3-5 years of IT support experience in an enterprise environment.
• Strong knowledge of Microsoft 365, Active Directory, and troubleshooting skills.

Responsibilities

• Provide Level 1 & 2 technical support to employees across multiple locations.
• Troubleshoot hardware, software, and network issues for onsite and remote users.

Skills

Technical Support

Troubleshooting

Microsoft 365 Admin

Active Directory

Intune

SharePoint

Teams

Exchange

DNS

DHCP

Customer Service

Documentation

Communication

Education

Degree in Computer Science

IT Certifications

Tools

Zendesk

ServiceNow

Jira

Job description

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Irvine Technology Corporation provided pay range

This range is provided by Irvine Technology Corporation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/yr - $35.00/yr

We are seeking an IT Support Specialist for one of our growing clients in the Houston area. As part of a highly collaborative IT team, you will provide onsite and remote support to a large workforce, ensuring smooth IT operations in a fast-paced environment.

Location: Houston, TX 77064 (Onsite M-F)

Contract Duration: 12 Months+ (Potential to extend)

Hourly Pay: This job expects to pay about $30-35/hr W2 plus benefits.

What You Will Do:

• Provide Level 1 & Level 2 technical support to employees across multiple locations.
• Troubleshoot hardware, software, and network issues for both onsite and remote users.
• Manage and support Microsoft 365, Active Directory, Intune, SharePoint, Teams, and Exchange.
• Maintain account provisioning and device management in Azure AD and Entra ID.
• Handle ticketing system requests (Zendesk or similar), resolving 270+ tickets per month.
• Assist with GPOs, Patch Management, and system configurations.
• Collaborate with vendors and escalate issues when necessary.
• Ensure clear documentation of issues and resolutions for knowledge sharing.
• Deliver exceptional customer service, acting as the face of IT for end users.

What Gets You The Job:

• 3-5 years of IT support experience in an enterprise environment
• Strong knowledge of Microsoft 365 Admin, Intune, Active Directory, Entra ID, SharePoint, Teams, Exchange, DNS, and DHCP
• Experience managing GPOs, Patch Management, and endpoint security tools
• Familiarity with ticketing systems (Zendesk, ServiceNow, Jira, or similar)
• Strong troubleshooting and remote support skills
• Ability to train and assist end users with IT tools and applications
• Excellent documentation, communication, and customer service skills
• IT certifications or a degree in Computer Science, IT, or a related field (preferred but not required)

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Consulting

Industries

IT Services and IT Consulting