On-Site IT Support Pro - Help Desk Specialist

Associations International; Lexington (KY); On-site; USD 40,000 - 52,000; Full time

Job summary

Associations International is seeking an on-site IT Support Specialist/Help Desk Technician in Lexington, KY. You will provide frontline assistance to end users, manage hardware/software inventories, and support onboarding and offboarding, working with the Technology Services team to keep systems productive and secure.

The ideal candidate enjoys troubleshooting, helping users of varying tech levels, and has experience with Windows/macOS, Microsoft 365, and basic networking.

Qualifications

• Provide technical assistance for computer systems, software, hardware, and related technologies.
• Respond to support requests via phone, email, remote support tools, and in-person interactions.
• Diagnose, research, troubleshoot, and resolve technical issues in a timely manner.
• Follow up to ensure issues are resolved and user expectations are met.
• Escalate or reassign issues to appropriate team members when necessary.
• Monitor and manage Service Desk tickets, including logging, assigning, and tracking requests.
• Assist with employee onboarding, offboarding, and ongoing account administration.
• Provision user hardware, software, and system access.
• Install, configure, update, maintain, and repair computer hardware and software.
• Support Windows and macOS environments.
• Install and maintain computer peripherals and workstation equipment.
• Maintain accurate inventory records of technology hardware and software assets.
• Ensure technology equipment is properly maintained, secured, and managed according to departmental policies.
• Assist with projects, events, equipment deployment, and operational initiatives.
• Provide basic end-user training and guidance on business technology tools.
• Complete administrative technology tasks as directed by senior IT staff.
• Assist technology leadership and support team initiatives as needed.
• Participate in after-hours support activities when required.

Responsibilities

• Respond to support requests and resolve issues in a timely manner.
• Onboard and offboard employees; manage accounts.
• Maintain hardware and software inventories.
• Support Windows and macOS endpoints.
• Provide end-user training on business tools.
• Assist with tech projects and deployments.

Skills

IT Support

Help Desk

Windows

macOS

Microsoft 365

Adobe Acrobat

Creative Cloud

Active Directory

Microsoft Entra ID

Remote support

Onboarding

Offboarding

End-user training

Documentation

Inventory management

Teamwork

Education

Associate degree

High school diploma + 4+ years experience

Tools

Microsoft 365

Adobe Acrobat

Creative Cloud

Active Directory

Microsoft Entra ID

Remote support tools

Job description

Associations International is seeking an on-site IT Support Specialist/Help Desk Technician in Lexington, KY. You will provide frontline assistance to end users, manage hardware/software inventories, and support onboarding and offboarding, working with the Technology Services team to keep systems productive and secure.

The ideal candidate enjoys troubleshooting, helping users of varying tech levels, and has experience with Windows/macOS, Microsoft 365, and basic networking.