On-Site IT Support Technician — End-User Expert

Agence PROvidence; Burbank (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

Providence’s Enterprise Information Services team is seeking an On Site IS Customer Support Technician who serves as the main point of IT support for caregivers, resolving issues, fulfilling service requests, and enabling technical deployments.

The role emphasizes timely, accurate IT support for caregivers, partners, and customers, with a strong customer-service focus and alignment to Providence’s mission of care.

Qualifications

• 2 years of experience in technical support or a current certification in a technology-related field.
• Experience using knowledge management tools.

Responsibilities

• Resolve caregiver issues and fulfill IT service requests.
• Deliver timely, accurate IT support to caregivers, partners, and customers with a strong customer-service focus.

Skills

Technical support experience

Knowledge management tools

Education

Associate's Degree in IT or IT related equivalent

Bachelor's Degree in Computer Science, Electrical Engineering, Information Systems or related discipline

Tools

A+

Network+

CCNA

MCSE

RHCE

MCSA

CSA

ACE

CCIE

MSDBA

Job description

Providence’s Enterprise Information Services team is seeking an On Site IS Customer Support Technician who serves as the main point of IT support for caregivers, resolving issues, fulfilling service requests, and enabling technical deployments.

The role emphasizes timely, accurate IT support for caregivers, partners, and customers, with a strong customer-service focus and alignment to Providence’s mission of care.