IS Customer Support Technician - On Site

Agence PROvidence; Burbank (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

Providence’s Enterprise Information Services team is seeking an On Site IS Customer Support Technician who serves as the main point of IT support for caregivers, resolving issues, fulfilling service requests, and enabling technical deployments.

The role emphasizes timely, accurate IT support for caregivers, partners, and customers, with a strong customer-service focus and alignment to Providence’s mission of care.

Qualifications

• 2 years of experience in technical support or a current certification in a technology-related field.
• Experience using knowledge management tools.

Responsibilities

• Resolve caregiver issues and fulfill IT service requests.
• Deliver timely, accurate IT support to caregivers, partners, and customers with a strong customer-service focus.

Skills

Technical support experience

Knowledge management tools

Education

Associate's Degree in IT or IT related equivalent

Bachelor's Degree in Computer Science, Electrical Engineering, Information Systems or related discipline

Tools

A+

Network+

CCNA

MCSE

RHCE

MCSA

CSA

ACE

CCIE

MSDBA

Job description

IS Customer Support Technician - On Site

Serves as the key point of support to resolve caregivers' issues, fulfill requests for information technology services, and facilitate technical project deployments. End User Support team members must deliver timely and accurate Information Technology support and services to all Providence caregivers, partners, and customers while maintaining a focus on positive customer service experience. In addition, must be able to perform tasks outlined in Associate End User Support Technician.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we Providence know that to inspire and retain the best people, we must empower them.

Required qualifications:

• 2 years Experience in technical support or at least one current certification in technology related field.
• Experience using Knowledge management tools.

Preferred qualifications:

• Associate's Degree in IT or IT related equivalent.
• Bachelor's Degree in Computer Science, Electrical Engineering, Information Systems or related discipline.
• Coursework/Training: Current certification A+, Network+, CCNA, MCSE, RHCE, MCSA, CSA, ACE, CCIE, or MSDBA.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.