End-User IT Support Technician | On-Site Help & Deployments

Providence Health Plan Group; Lubbock (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) plan

Career development

Job summary

Providence Shared Services is seeking an End User Support Technician to resolve caregiver IT issues, fulfill information technology service requests, and facilitate technical project deployments. You will deliver timely and accurate support to Providence caregivers, partners, and customers while maintaining a strong customer-service focus.

Join a team within Enterprise Information Services that values patient-centered care, understanding, and mutual respect.

Qualifications

• 2 years' experience in technical support or at least one current certification in technology related field.
• Experience using Knowledge management tools.

Responsibilities

• Serves as the key point of support to resolve caregivers' issues and fulfill requests for information technology services.
• Facilitates technical project deployments and delivers timely, accurate IT support.
• Supports Providence caregivers, partners, and customers with a focus on positive customer service experience.

Skills

Technical support

Knowledge management tools

Customer service

Education

Associate IT or related

Bachelor's in CS/EE/IS or related

Tools

Knowledge management tools

IT certifications (A+/Network+/CCNA)

Job description

Providence Shared Services is seeking an End User Support Technician to resolve caregiver IT issues, fulfill information technology service requests, and facilitate technical project deployments. You will deliver timely and accurate support to Providence caregivers, partners, and customers while maintaining a strong customer-service focus.

Join a team within Enterprise Information Services that values patient-centered care, understanding, and mutual respect.