On-Site IT Support Technician for Caregivers

Providence St. Joseph Health; Burbank (CA); On-site; USD 43,000 - 66,000; Full time

Job summary

Providence Saint Joseph Health in Burbank is seeking an IS Customer Support Technician to serve as the main on-site point of contact for caregivers, resolving IT issues, fulfilling information technology service requests, and enabling smooth deployments.

You will deliver timely, accurate end-user support with a strong emphasis on service quality, working within Enterprise Information Services to support a broad community of caregivers, partners, and patients.

Qualifications

• 2 years experience in technical support or at least one current certification in technology related field.
• Experience using knowledge management tools.

Responsibilities

• Serve as the key point of support to resolve caregivers' issues and fulfill requests for information technology services.
• Facilitate technical project deployments and ensure timely, accurate IT support for Providence caregivers, partners, and customers.

Skills

Technical support experience

Certification in technology field

Knowledge management tools

Education

Associate's Degree in IT or IT related equivalent

Bachelor's Degree in Computer Science or related discipline

Job description

Providence Saint Joseph Health in Burbank is seeking an IS Customer Support Technician to serve as the main on-site point of contact for caregivers, resolving IT issues, fulfilling information technology service requests, and enabling smooth deployments.

You will deliver timely, accurate end-user support with a strong emphasis on service quality, working within Enterprise Information Services to support a broad community of caregivers, partners, and patients.