On-Site IT Support Technician - End-User & A/V

Constant Contact, Inc.; Waltham (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Constant Contact, Inc. is seeking a deskside technician to support employees at our Waltham, MA office (5 days onsite). You will troubleshoot, resolve, and manage end-user IT issues, with occasional Boston onsite support. The role focuses on delivering timely, effective solutions and maintaining productivity across the organization.

You will handle endpoint management (Intune/Jamf), AD user accounts, and device lifecycle tasks while ensuring excellent customer service and quick response times.

Qualifications

• Provide Tier 1 and escalated Tier 2 support with root-cause analysis.
• Manage personal ticket queue and meet/exceed SLAs.
• Coordinate A/V setup and streaming for All-Hands and events.

Responsibilities

• Advanced Troubleshooting: handle Tier 1 and escalated Tier 2 issues with root-cause analysis.
• SLA & Queue Management: manage tickets to meet or exceed SLAs with service excellence.
• Event and Meeting Ownership: coordinate A/V and streaming needs for corporate events.
• Onsite & Remote Assistance: provide on-site and remote support to employees.

Skills

Troubleshooting

SLA Management

Events coordination

Onsite support

Endpoint management

AD user accounts

Device lifecycle

Tools

Intune

Jamf

Active Directory

Job description

Constant Contact, Inc. is seeking a deskside technician to support employees at our Waltham, MA office (5 days onsite). You will troubleshoot, resolve, and manage end-user IT issues, with occasional Boston onsite support. The role focuses on delivering timely, effective solutions and maintaining productivity across the organization.

You will handle endpoint management (Intune/Jamf), AD user accounts, and device lifecycle tasks while ensuring excellent customer service and quick response times.