Onsite Help Desk Technician — Premium Deskside Support

CCS; East Taunton (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

CCS in Taunton, MA is seeking a Help Desk Support Technician – Level I to join the Onsite Services Team. You will provide full-time, on-site end-user support for a southeastern Massachusetts education client, handling deskside support, device troubleshooting, and user training.

The ideal candidate has 1–2 years of experience in in-person support, strong communication, and familiarity with Windows and macOS.

Qualifications

• 1–2 years of in-person end-user support experience.
• Ability to lift up to 50 lbs.
• Reliable transportation for on-site duties.
• Strong written and verbal communication.

Responsibilities

• Provide premium, white-glove deskside support to client end users.
• Manage inbound tickets from initiation to resolution.
• Offer on-site support for devices, printers, and peripherals.
• Provide end-user training as needed.
• Support A/V systems and Webex meeting technologies.
• Maintain the ticketing system for efficiency and organization.
• Collaborate with CCS divisions as needed.

Skills

Deskside support

Customer service

Communication

Time management

Operating systems (Windows/macOS)

CompTIA A+ preferred

Tools

Ticketing system

Job description

CCS in Taunton, MA is seeking a Help Desk Support Technician – Level I to join the Onsite Services Team. You will provide full-time, on-site end-user support for a southeastern Massachusetts education client, handling deskside support, device troubleshooting, and user training.

The ideal candidate has 1–2 years of experience in in-person support, strong communication, and familiarity with Windows and macOS.