Onsite Helpdesk Technician – End-User IT Support

CCS; Taunton (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical and dental plans

Vision and disability plans

Flexible spending accounts

401K with employer match

Onsite fitness center

Paid holidays and vacation

Tech certification rewards

Job summary

CCS is a growing IT company seeking a Helpdesk Support Technician – Level I to join our Onsite Services Team in Taunton, MA. You will deliver full-time on-site end-user support for a southeastern Massachusetts education client, with a strong focus on customer satisfaction and technical excellence.

The role requires 1–2 years of hands-on experience, desktop and peripheral knowledge, and the ability to handle tickets and end-user issues in a fast-paced environment.

Qualifications

• 1–2 years of on-site end-user support experience.
• Ability to lift and move equipment up to 50 lbs.
• Reliable transportation for on-site duties and client needs.
• On-site hours: 7:30 AM – 4:00 PM, five days a week.
• Willingness to provide after-hours technical assistance.
• Strong customer service and communication skills.

Responsibilities

• Provide premium deskside support to client end users.
• Support CCS divisions including Managed/Project Services as needed.
• Oversee and maintain the ticketing system for efficiency.
• Manage inbound tickets from start to resolution.
• In-person support for desktops, Chromebooks, printers, and peripherals.
• Provide end-user training as needed.
• Troubleshoot OS and application issues.
• Support A/V systems and Webex meetings.
• Maintain knowledge of current IT technologies and trends.
• Support client-provided mobile apps for usability.
• Perform additional duties to support business needs.

Tools

CompTIA A+

CompTIA Network+

Microsoft certifications

Google certifications

Job description

CCS is a growing IT company seeking a Helpdesk Support Technician – Level I to join our Onsite Services Team in Taunton, MA. You will deliver full-time on-site end-user support for a southeastern Massachusetts education client, with a strong focus on customer satisfaction and technical excellence.

The role requires 1–2 years of hands-on experience, desktop and peripheral knowledge, and the ability to handle tickets and end-user issues in a fast-paced environment.