On-Site IT Support Technician (Deskside)

pomeroy; Seattle (WA); On-site; USD 60,000 - 90,000; Full time

Job summary

Pomeroy is seeking an IT Help Desk professional to diagnose and resolve Windows and Macintosh desktop issues, manage client relationships, and liaise between support areas and other technology groups. The role requires handling high-stress situations, documenting fixes, and providing timely, user-focused support.

The candidate should have excellent written and verbal English communication, be detail-oriented, and capable of quickly learning client-specific applications.

Qualifications

• Must be detailed-oriented and able to manage multiple tasks under deadlines.
• Strong customer service skills with a sense of urgency and empathy.
• Excellent written and verbal communication in English.

Responsibilities

• Troubleshoot Windows and Macintosh desktops/laptops from network drop to desktop, excluding security patches.
• Respond to alerts or escalations from ITSS, diagnose probable causes, restore endpoints to operation.
• Support Mac OS and Apple tools, perform OS updates, and assist with server/admin tasks.
• Document troubleshooting steps in the Help Desk system and assist with remote laptop cleanups.
• Assist in VPN/RESCUE software setup and contribute to knowledge base creation.

Skills

Detail-oriented

Customer service

English communication

Fast learner

Self-starter

Team player

Job description

Pomeroy is seeking an IT Help Desk professional to diagnose and resolve Windows and Macintosh desktop issues, manage client relationships, and liaise between support areas and other technology groups. The role requires handling high-stress situations, documenting fixes, and providing timely, user-focused support.

The candidate should have excellent written and verbal English communication, be detail-oriented, and capable of quickly learning client-specific applications.