Deskside IT Support Specialist (Windows & Mac)

pomeroy; Redmond (WA); On-site; USD 45,000 - 60,000; Full time

Job summary

Pomeroy is seeking an IT Help Desk Technician in Redmond, WA to support Windows and Macintosh desktops, respond to alerts, and coordinate with ITSS teams. The role emphasizes fast problem diagnosis, client relationship management, and accurate documentation of troubleshooting steps.

The ideal candidate communicates professionally with urgency and empathy, handles multiple tasks under deadlines, and learns client-specific applications quickly.

Qualifications

• Must have strong customer service skills with a sense of urgency and empathy.
• Ability to communicate clearly in written and spoken English.
• Willingness to learn client-specific applications and tools.

Responsibilities

• Troubleshoot Windows and Macintosh desktops from network drop to desktop, excluding patches.
• Respond to alerts and escalations from ITSS, diagnose probable causes, and restore systems.
• Support Mac OS and Apple tools, provide OS updates for Macintosh devices.
• Assist with Mac OS X Server configuration and server administration tasks.
• Document troubleshooting steps in the Help Desk system.
• Assist with VPN and remote access tooling setup and updates.
• Contribute to knowledge base creation and end-user documentation.

Skills

Detail oriented

Customer service skills

Written and verbal communication (EN)

Client relationship management

Self-starter

Organizational skills

Prioritize workload

CA USD knowledge

Team player

Problem diagnosis

Ticketing system knowledge

Tools

Ticketing system

Job description

Pomeroy is seeking an IT Help Desk Technician in Redmond, WA to support Windows and Macintosh desktops, respond to alerts, and coordinate with ITSS teams. The role emphasizes fast problem diagnosis, client relationship management, and accurate documentation of troubleshooting steps.

The ideal candidate communicates professionally with urgency and empathy, handles multiple tasks under deadlines, and learns client-specific applications quickly.