On-Site IT Support Specialist

pomeroy

Michigan

On-site

USD 38,000 - 52,000

Full time

3 days ago

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Job summary

Pomeroy is seeking a customer-focused IT Support Technician to serve as the first point of contact for on-site and remote technology issues. You will diagnose problems, perform Walk-Up support during business hours, document actions in ServiceNow, and coordinate with internal teams to restore service quickly while delivering exceptional customer service.

Strong communication, organizational skills, and the ability to learn client-specific applications are essential in this fast-paced

Qualifications

Must be detail-oriented and able to manage multiple tasks to deadlines.
Strong customer service skills with professional communication and empathy.
Exceptional written and verbal communication skills (English).
Ability to quickly learn and apply client-specific applications.

Responsibilities

Provide Walk-Up support for end users during business hours.
Troubleshoot Windows and Chrome-based devices and related issues.
Document troubleshooting steps and resolutions in the ServiceNow system.
Support audio/visual equipment for Google Meet and meeting devices.
Imaging and basic setup on new devices for end users.
PC refreshes, imaging, software installs, and configurations for seamless exchanges.
Asset and inventory management for PCs and peripherals.
Weekly data center checks for equipment and alarms; ensure uptime.
Asset lifecycle management from intake to disposal.
Support remote end users as needed and escalate unresolved issues.