Deskside IT Support Specialist

pomeroy; Cary (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Pomeroy in Cary, IL is seeking an IT Help Desk Technician to handle high-stress problem diagnosis and client relationship management. You will act as the liaison between support areas to ensure rapid resolution of issues and maintain desktop/laptop health.

Responsibilities include troubleshooting Windows/Mac desktops, handling alerts, supporting Mac OS and server tools, updating antivirus, and documenting steps in the Help Desk system.

Qualifications

• Must be detailed-oriented and able to handle multiple tasks efficiently within deadlines.
• Demonstrate strong customer service skills with urgency and empathy to users.
• Excellent written and verbal communication skills in English.

Responsibilities

• Troubleshoot Windows and Macintosh desktops from network drop to desktop, excluding patches/updates.
• Respond to alerts from ITSS and restore desktops to operation.
• Support Mac OS, Apple tools, and perform OS updates for Mac desktops.
• Provide GUI-level Mac OS X Server configuration and server administration.
• Support Mac in Windows XP (virtual) environments and Mac OS X Server environments.
• Document troubleshooting steps and corrective actions in the Help Desk system.
• Load, configure, and update antivirus software on desktops/laptops.
• Assist in remediation of infected systems and creation of remediation kits.
• Create knowledge base articles for problem remediation and IT notices.

Skills

Customer service

Written and verbal communication

English fluency

Problem diagnosis

Multitasking

Detail-oriented

Self-starter

Team player

Tools

Help desk software

CA USD

VPN software

Office applications

Job description

Pomeroy in Cary, IL is seeking an IT Help Desk Technician to handle high-stress problem diagnosis and client relationship management. You will act as the liaison between support areas to ensure rapid resolution of issues and maintain desktop/laptop health.

Responsibilities include troubleshooting Windows/Mac desktops, handling alerts, supporting Mac OS and server tools, updating antivirus, and documenting steps in the Help Desk system.