On-Site IT Support Technician

HNTB Corporation; Indianapolis, Northern (IN, KY); Hybrid; USD 42,000 - 58,000; Full time

Job summary

HNTB Corporation is hiring for an in-office IT Support role in Indianapolis, IN. The role focuses on providing prompt, friendly support for a designated office and maintaining records in the IT service management system. A technical or associate degree is preferred, with opportunities for those with relevant experience.

The position requires an associate degree or equivalent experience, and a Bachelor’s degree is a plus. Visa sponsorship is not available.

Qualifications

• Basic understanding of desktop technology and IT hardware/setup.
• Experience resolving basic to intermediate hardware, software and network issues.
• Ability to work in a fast-paced office environment and document work accurately.

Responsibilities

• Provide prompt, friendly, customer-focused IT support for a designated office.
• Log all service desk calls and keep ticket information up to date.
• Diagnose and resolve basic hardware, software, and network issues; escalate as needed.

Skills

Desktop basics

Customer service

Communication

Problem-solving

Independent work

Multitasking

Education

Associate's degree

Bachelor's degree preferred

Tools

ITSM system

Job description

HNTB Corporation is hiring for an in-office IT Support role in Indianapolis, IN. The role focuses on providing prompt, friendly support for a designated office and maintaining records in the IT service management system. A technical or associate degree is preferred, with opportunities for those with relevant experience.

The position requires an associate degree or equivalent experience, and a Bachelor’s degree is a plus. Visa sponsorship is not available.