IT Support Specialist: Fast-Paced End-User Tech Expert

TEKsystems; Noblesville (IN); On-site; USD 63,039,000 - 85,962,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

PTO/Vacation/Sick Leave

Job summary

TEKsystems in Noblesville, IN is seeking an IT Support Specialist to provide advanced technical support to internal employees and help maintain the organization's technology environment. This role covers end-user devices, software, and business applications, with emphasis on timely resolution and strong customer service.

This fully onsite contract-to-hire position focuses on deploying, configuring, maintaining, and replacing end-user devices while managing inventory and collaborating on

Qualifications

• End-user support and troubleshooting experience.
• Strong desktop and laptop support skills.
• Experience supporting Windows-based environments.
• Knowledge of user account administration and access management.
• Excellent customer service and communication skills.
• Ability to diagnose and resolve hardware, software, and connectivity issues.
• Strong organizational and problem-solving abilities.

Responsibilities

• Provide Tier 2 technical support for hardware, software, and end-user technology issues.
• Diagnose and resolve escalated technical problems in a timely manner.
• Support deployment, configuration, maintenance, and replacement of end-user devices.
• Manage technology assets and maintain accurate inventory records.
• Deliver a high level of customer service while supporting employees across the organization.
• Follow IT operational processes, security requirements, and organizational standards.
• Collaborate with cross-functional teams to support technology projects and rollouts.
• Document support activities, solutions, and process improvements.

Skills

End-user support

Troubleshooting

Windows support

User account administration

Customer service

Communication skills

Hardware diagnostics

Problem-solving

Job description

TEKsystems in Noblesville, IN is seeking an IT Support Specialist to provide advanced technical support to internal employees and help maintain the organization's technology environment. This role covers end-user devices, software, and business applications, with emphasis on timely resolution and strong customer service.

This fully onsite contract-to-hire position focuses on deploying, configuring, maintaining, and replacing end-user devices while managing inventory and collaborating on