On-Site IT Support Tech – Multi-Site & Remote Helpdesk

Automatic Data Processing, Inc.; Fresno (CA); On-site; USD 37,000 - 45,000; Full time

Job summary

Automatic Data Processing, Inc. in Fresno, CA seeks an Information Technology professional for a 12-month temporary full-time role.

You will provide responsive technology support and troubleshoot hardware, software, network, cloud, security, and access issues across office, hybrid, remote, and multi-site environments. The role requires a high school diploma or GED and an AS degree in IT or related training, plus at least two years of IT support experience.

Qualifications

• Two years of IT helpdesk or support experience.
• Strong customer service and communication skills.
• Familiarity with hardware, software, networks, and cybersecurity basics.

Responsibilities

• Troubleshoot hardware, software, and network issues.
• Provide on-site and remote IT support across multiple sites.
• Document requests using the ticketing system and maintain user guides.
• Install, configure, and support desktops, laptops, printers, and peripherals.
• Assist with system monitoring, procurement, and asset management.

Skills

Microsoft Office

Cloud applications

Business software

Education

High school diploma or GED

Associate degree in Computer Science or Information Technology

Job description

Automatic Data Processing, Inc. in Fresno, CA seeks an Information Technology professional for a 12-month temporary full-time role.

You will provide responsive technology support and troubleshoot hardware, software, network, cloud, security, and access issues across office, hybrid, remote, and multi-site environments. The role requires a high school diploma or GED and an AS degree in IT or related training, plus at least two years of IT support experience.