IT Helpdesk Associate — Hands-On Desktop Support

Automatic Data Processing, Inc.; Agoura Hills (CA); On-site; USD 42,000 - 55,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking an entry level IT Help Desk specialist in Agoura Hills, CA. You will support end users, document issues, and resolve desk-side and remote requests under supervision.

The role emphasizes strong communication, detailed ticketing, and hands-on problem solving for PCs, software, and network basics. Training and mentorship are provided in a fast-paced environment.

Qualifications

• High school diploma or equivalent with some college coursework in computing.
• AS or AA in computer field preferred.
• Strong written and verbal communication skills.

Responsibilities

• Provide front line help desk support via phone and email.
• Document steps and resolution in ticketing system.
• Troubleshoot end-user PC, software, and network issues.
• Assist with user setup, accounts, and hardware basics.
• Escalate complex problems and communicate status to users.

Skills

Communication

Problem solving

Multitasking

Attention to detail

Teamwork

Education

High School diploma

AS/AA in computer field

Tools

MS Office Suite

Active Directory

Job description

Automatic Data Processing, Inc. is seeking an entry level IT Help Desk specialist in Agoura Hills, CA. You will support end users, document issues, and resolve desk-side and remote requests under supervision.

The role emphasizes strong communication, detailed ticketing, and hands-on problem solving for PCs, software, and network basics. Training and mentorship are provided in a fast-paced environment.