On-Site IT Support Specialist (Fresno)

CIO Solutions LP; Fresno (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

PTO/sick time

Health insurance

Dental and vision reimbursement

FSA

401k retirement account

Disability and life insurance

Job summary

The CIO Solutions LP team in Fresno, CA is seeking a Support Specialist who enjoys helping clients and solving technical challenges. You will manage hardware and software issues, coordinate with colleagues, and deliver outstanding customer service in a collaborative, in-office environment.

You should have at least 3 years of hands-on IT troubleshooting, experience with Windows servers, and a technology degree or professional certification.

Qualifications

• 3+ years experience performing hardware/software technical systems troubleshooting and support.
• 3+ years experience in software and technical systems customer service and support.
• 2+ years experience in Windows server maintenance, configuration and support.
• Proficiency in all Microsoft operating systems.
• College degree in technology field and/or professional certification.
• Remote IT systems and peripherals troubleshooting, configuration and management preferred.

Responsibilities

• Communicate effectively with customers and co-workers.
• Resolve computer and network problems.
• Perform hardware maintenance and upgrades.
• Test new equipment configuration.
• Perform network device management.
• Implement policy management.
• Optimize system performance.
• Make equipment recommendations as required.
• Develop and implement improved policies and procedures.
• Document problem outcomes.

Skills

Hardware troubleshooting

Customer service

Windows Server

Microsoft OS

Technology degree or cert

Remote IT knowledge

Remote management tools

Education

Technology degree or professional certification

Tools

Remote management tools

Ticketing systems

Backup devices

Power supplies

APs/Firewalls/routers/switches

Network printers

Job description

The CIO Solutions LP team in Fresno, CA is seeking a Support Specialist who enjoys helping clients and solving technical challenges. You will manage hardware and software issues, coordinate with colleagues, and deliver outstanding customer service in a collaborative, in-office environment.

You should have at least 3 years of hands-on IT troubleshooting, experience with Windows servers, and a technology degree or professional certification.