On-Site Help Desk & PC Technician

Spi Ind; Redding (CA); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) with Company Match

Retirement contributions

Life Insurance

Paid vacation

10 holidays

Training and internal promotion

Job summary

Sierra Pacific Industries is seeking a Help Desk/PC Technician to join its IT team at the Anderson, California office. You will actively support IT operations across the U.S., troubleshoot issues by phone, and guide users through corrective steps while building and repairing PCs, laptops, and mobile devices.

The role requires 1 year of relevant experience, CCNA/A+ or equivalent education, and solid knowledge of Windows, AD/AAD, TCP/IP, DNS/DHCP, VPN, Wi‑Fi, and VOIP.

Qualifications

• 1 year of computer and/or network problem-solving experience in a business environment.
• CCNA and/or A+ certifications or equivalent education is a plus.
• Proven excellent customer service and interpersonal communication skills.
• Demonstrated knowledge of remote support tools.
• Experience with Microsoft Windows and Microsoft 365.
• Working knowledge of Windows Desktop, Server operating systems, Active Directory, and Azure Active Directory.
• Basic understanding of firewall rules, anti-virus software and other desktop security products.
• Working knowledge of TCP/IP, DNS, and DHCP is preferable.
• Business network (VPN, Wi-Fi, WANs & LANs), wireless and VOIP skills are a plus.
• Familiarity with mobile device setup and support.
• Ability to successfully work in both independent and team environment.

Responsibilities

• Actively support company IT operations throughout US utilizing strong PC and network knowledge.
• Effectively troubleshoot and resolve technology issues by phone.
• Provide positive results and best user experience by identifying problems, researching answers, and guiding users through corrective steps.
• Coach and demonstrate for users’ best practice problem-solving methods.
• Build, diagnose, and repair PCs, laptops, cell phones, tablets, and printers.
• Address various and concurrent issues with timely and effective follow-up and resolution.
• Monitor file, device sharing, and permissions.
• Troubleshoot various network and Wi-Fi issues to completion.
• Install and support Microsoft, IBM i, and other business software and licensing.
• iOS and Android activation, email configuration, MFA enrollment, and basic troubleshooting.

Skills

PC troubleshooting

Networking basics

Windows troubleshooting

Active Directory / Azure AD

TCP/IP DNS DHCP

Remote support

Customer service

Teamwork / independence

Education

CCNA / A+ certification

Tools

Remote support tools

Microsoft 365

Windows Desktop OS

Windows Server OS

Job description

Sierra Pacific Industries is seeking a Help Desk/PC Technician to join its IT team at the Anderson, California office. You will actively support IT operations across the U.S., troubleshoot issues by phone, and guide users through corrective steps while building and repairing PCs, laptops, and mobile devices.

The role requires 1 year of relevant experience, CCNA/A+ or equivalent education, and solid knowledge of Windows, AD/AAD, TCP/IP, DNS/DHCP, VPN, Wi‑Fi, and VOIP.