On-Site IT Support Specialist: Windows & Mac (Houston)

Five Rivers IT, Inc.; Georgia; On-site; USD 52,000 - 78,000; Full time

Job summary

Five Rivers IT, Inc. is seeking an Operational Support professional to deliver on-site technical assistance at our Houston, TX location. The role emphasizes customer-focused IT support, hardware and software installation, and coordination with Tier 3 teams.

You will work with Windows and Mac environments, Active Directory, and a range of collaboration tools, while ensuring quick, documented resolutions and adherence to SLAs.

Qualifications

• Experience providing desktop support in a technical, customer-focused role.
• Proficiency with Windows OS and MacOS in an Active Directory environment.
• Familiarity with ITSM tools and incident management processes.

Responsibilities

• Provide hands-on desktop fixes, hardware and software upgrades.
• Act as liaison between Tier 3 and end-users.
• Collaborate with managers, clients, and vendors to complete initiatives.
• Support AV and collaboration apps (WebEx/Teams/Zoom).

Skills

Desktop support

Windows OS

MacOS/iOS

Active Directory

ServiceNow

IT security

VPN networking

M365/Office 365

Vendor coordination

Tools

ServiceNow

Active Directory

Microsoft 365

VPN

Windows/mac imaging

Job description

Five Rivers IT, Inc. is seeking an Operational Support professional to deliver on-site technical assistance at our Houston, TX location. The role emphasizes customer-focused IT support, hardware and software installation, and coordination with Tier 3 teams.

You will work with Windows and Mac environments, Active Directory, and a range of collaboration tools, while ensuring quick, documented resolutions and adherence to SLAs.